Hi Lindsey - We also have invitees and guests who use Attendee Hub. Have you checked to make sure the invitee and the guest do not have the same email or mobile phone number entered? In our cases, that is usually what has happened, especially with the mobile phone. Also, make sure the guest's information is saved in your account's address book. I've found that when I update a guest's email or phone, I have to go through the planner modification process to ensure the guest is saved in the address book.
Good luck!
Christine
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Christine D'Arcy
Associate Director, Office of Orientation Programs | Office of Orientation Programs
University of Southern California
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Original Message:
Sent: 01-24-2025 10:33
From: Lindsey Isaacson
Subject: Can't log in to mobile app
I have a guest of an attendee that continues to get error codes logging in. I've viewed all of the troubleshooting articles and none of those apply. I provided her the verification code from my end, and it still didn't work. Her status does not show revoked or cancelled. Everything looks current on the back end so I'm at a loss as to why she can't log in. I have suggested to her to delete the Cvent app completely and redownload. Any insight?
#EventApp
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Lindsey Isaacson
Developer of Client Experiences
MCI USA Holding CoUnited States
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