What happens when you've got a mountain of events to pull off, a shrinking team, and a brand-new teammate still learning the ropes? Most of us would call it a recipe for chaos. Duke University called it… Tuesday.
That's right-at the Higher Education Summit: Maximizing Impact Through Strategic Efficiency, we're pulling back the curtain on how Duke University managed to throw a multi-city Centennial celebration (yep, eight cities, not one) with a team you could count on one hand… well, actually, two fingers.
📍 Where it's all happening:
September 3, 2025 10AM ET
Karsh Alumni and Visitor's Center, Duke University
2080 Duke University Road, Durham, NC 27708
💡 The question on everyone's mind:
How do you celebrate a university's 100-year milestone across the country, onboard new staff during the madness, and still keep daily operations afloat?
👉 Enter Jeremy Houser, Director of Cvent Operations for Special Events at Duke, and Kylie Ott, Lead Customer Success Advisor at Cvent. Together, they'll spill the secrets (and probably a few laughs) about what it takes to juggle massive events with minimal manpower.
Here's a sneak peek of what you'll learn in this candid, behind-the-scenes chat:
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Fast-track onboarding magic – How Duke designed a hands-on process that got new team members confident and capable in just a few months, even at peak busy times.
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Shadowing that actually works – Why step-by-step coaching built independence instead of bottlenecks.
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Cvent tools to the rescue – From OnArrival Premium to templated events and smart reporting, Kylie shows how tech turned chaos into clockwork.
✨ Whether you're running a small-but-mighty team, ramping up new hires, or wrangling high-stakes events with limited resources, this session promises not just survival tips-but strategies to thrive. Think of it as your roadmap to resilience.
So grab your coffee (or your event badge), pull up a chair, and join the conversation. We hope to see you there, REGISTER HERE to attend!
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Emily Sullivan
Lead Customer Success Advisor
SalesforceGenericAccountUnited States
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