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I have a two part question.

1) how do I delete old no used portals?

2) for portals that are in use, but the user has left the company and has been replaced by a new person, how do I remove that old user's name and access?

I just am not seeing a way to do this.  

#AccessPortal

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Peter Wann
Director of Global Accounts
ConferenceDirectUnited States
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Hi Peter,

Great questions! Here's how you can manage old and active portals in Cvent:

1) Deleting Old, Unused Portals

If the portal is no longer needed, you typically can't delete it outright, but you can deactivate it to remove access. To do this:

• Navigate to Access Portals in the Admin section of your Cvent account.
• Click on the portal you want to remove.
• Edit >> Deactivate.

2) Updating Portals for a New User

If a portal is still in use but the assigned user has left the company:

• Go to Admin > Access Portal > Portal Users
• Locate the old user and Delete.

• Click Create Portal User, enter the new user’s email, and assign the necessary permissions.

Please let me know if you still have any questions. 

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Amarnath Annamalai
www.cvntexpert.com
info@cvntexpert.com
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Original Message:
Sent: 01-29-2025 18:21
From: Peter Wann
Subject: Delete Portal and Clients

I have a two part question.

1) how do I delete old no used portals?

2) for portals that are in use, but the user has left the company and has been replaced by a new person, how do I remove that old user's name and access?

I just am not seeing a way to do this.  

#AccessPortal

------------------------------
Peter Wann
Director of Global Accounts
ConferenceDirectUnited States
------------------------------