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  • 1.  Email Designer

    Posted 06-21-2022 09:40
    I'm getting logged out of Cvent within just a few minutes any time that I'm using the Email Designer. I've tried closing my browser, clearing history and cookies, but the issue continues. Is anyone else experiencing this issue?

    Mary-Kate Hansen
    Corporate Communications Specialist
    University of Illinois FoundationUnited States

  • 2.  RE: Email Designer

    Cvent Staff
    Posted 06-21-2022 09:54
    Hi Mary-Kate,

    To best assist you, we will need to take a closer look at this issue.

    Please contact support at 1-866-318-4357.

    Megan Clark
    Assistant Team Lead, Online Community Marketing

  • 3.  RE: Email Designer

    Posted 06-21-2022 10:15
    Yes, this has been happening to me too over the last couple of months. Mine isn't limited to the Email Designer either. It could be anything I'm in. I typically have 3-4 tabs open and logged in to Cvent. (I was told early on we could have several tabs logged in at once but not several windows logged in at once. Not sure if this plays a part or not.) They all do it within a few minutes and it's not a timeout issue. Some days it happens constantly, other days it is sporadic. I can't seem to figure out if there is any pattern or correlation to anything else.

    Sara Shidal
    Computer Services, Inc