Yes. I think I found the issue- the registration type was tied to more than one registration path and I had not updated all of the confirmation pages. Once I did that, it functioned as expected. In testing it, I had just gone to the generic cvent test page so hadn't identified that issue.
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Retha Mattern
Lignite Energy CouncilUnited States
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Original Message:
Sent: 04-06-2023 15:17
From: Steven Schlossman
Subject: Invoices - pay online
These people are already registered, correct?
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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
Original Message:
Sent: 04-06-2023 10:36
From: Retha Mattern
Subject: Invoices - pay online
Thanks, this seems to mostly work - But when I set up the confirmation page to include the "Submit Payment" widget and save and publish it, then sent out that email, I am now getting replies that the button isn't available when they click on the {[E-MY REG LINK]}. I sent a test email yesterday and it appeared to work correctly, so scheduled it to send out this morning. Any thoughts on what I'm missing?
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Retha Mattern
Lignite Energy CouncilUnited States
Original Message:
Sent: 04-05-2023 12:04
From: Steven Schlossman
Subject: Invoices - pay online
I use a Balance Due email.
Please {[E-MY REG LINK]} here to return to your registration and pay. You will need your Confirmation Number: {[C-CONFIRMATION NUM]}
Scroll down to Submit Payment button.
Be sure you have the submit Payment widget on the confirmation page.
https://support.cvent.com/s/communityarticle/Paying-Online-After-Registration
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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
Original Message:
Sent: 04-05-2023 10:15
From: Retha Mattern
Subject: Invoices - pay online
Is there a way to allow a registrant to pay an invoice online? I can generate an invoice to send by email, but can't find a way to put in a link that would take them back to the registration process and accept an online payment, if they weren't able to pay with a credit card when submitting the initial registration.
#AttendeeHub
#Miscellaneous
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Retha Mattern
Lignite Energy CouncilUnited States
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