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  • 1.  Invoices - pay online

    Posted 04-05-2023 10:16

    Is there a way to allow a registrant to pay an invoice online? I can generate an invoice to send by email, but can't find a way to put in a link that would take them back to the registration process and accept an online payment, if they weren't able to pay with a credit card when submitting the initial registration.


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    Retha Mattern
    Lignite Energy CouncilUnited States
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  • 2.  RE: Invoices - pay online

    Posted 04-05-2023 12:05

    I use a Balance Due email.

    Please {[E-MY REG LINK]} here to return to your registration and pay. You will need your Confirmation Number: {[C-CONFIRMATION NUM]}
    Scroll down to Submit Payment button.

    Be sure you have the submit Payment widget on the confirmation page.

    https://support.cvent.com/s/communityarticle/Paying-Online-After-Registration



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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 3.  RE: Invoices - pay online

    Posted 04-06-2023 10:37

    Thanks, this seems to mostly work - But when I set up the confirmation page to include the "Submit Payment" widget and save and publish it, then sent out that email, I am now getting replies that the button isn't available when they click on the {[E-MY REG LINK]}. I sent a test email yesterday and it appeared to work correctly, so scheduled it to send out this morning. Any thoughts on what I'm missing? 



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    Retha Mattern
    Lignite Energy CouncilUnited States
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  • 4.  RE: Invoices - pay online

    Posted 04-06-2023 15:18

    These people are already registered, correct?



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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 5.  RE: Invoices - pay online

    Posted 04-06-2023 16:29

    Yes. I think I found the issue- the registration type was tied to more than one registration path and I had not updated all of the confirmation pages. Once I did that, it functioned as expected. In testing it, I had just gone to the generic cvent test page so hadn't identified that issue.



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    Retha Mattern
    Lignite Energy CouncilUnited States
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  • 6.  RE: Invoices - pay online

    Posted 09-05-2024 10:06

    HI there!

    How would you go about getting someone to update their card for payment? Have you ever done this? If they registered with a card, I charged the card post reg, it failed, i tried again and it failed and now they want a link to "submit payment". I don't believe cvent offers this...



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    Max Frantz
    Derse ExhibitsUnited States
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