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Hi all,

Every year for this particular client, our website has English and the option to toggle to French. The client is providing us with a full translation of our web copy to upload. However, I am drawing a blank as to 1. What to upload and 2. How to upload. It looks like it can be done with using a spreadsheet? Or, will the French language automatically translate when toggled from French to English. We've done this plenty of times, I just cannot remember the process (and will be taking notes this time). Thank you!

Lindsey

#Events+

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Lindsey Isaacson
Developer of Client Experiences
MCI USA Holding CoUnited States
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Hi Lindsey, here's what I would typically do with translations:

• Build the entire site in English, including emails and have that approved by the client(s)
• Review the site yourself in French as there are certain areas that get translated automatically - typically system-generated text
• Personal preference of mine: forego the export/import sheets and manually go through the site and emails to copy/paste what needs to be translated into French
  • I've found that it takes about as much time to manually put things on the sheet myself than it is to figure out what doesn't need to be translated on the standard sheets you would download from the system as it will contain everything from every area of Cvent
  • I usually separate the tabs on my spreadsheet by home page, FAQ, emails, registration questions, etc. (don't forget the subject lines!)
  • I typically take screenshots of each page too as translators have requested that in the past - then I send those plus the Excel document for their review and ask them to add the new language next to each field in English
• To update text in the French template, you would need to go to Marketing > Language Management
• What I don't remember is if using the language selector widget on the website somehow affects the registration type

Hope that helps!

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Mike Nicol
Event Data Manager
McKinsey & Company, Inc.United States
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I've found these Knowledge Base articles to be extremely helpful in setting up multi-language events:

https://support.cvent.com/s/communityarticle/Setting-Up-a-Multi-Language-Event?is_article=true&lang=en_US&searchFor=language%20management

https://support.cvent.com/s/communityarticle/Language-Management-Cheat-Sheet?is_article=true&lang=en_US&searchFor=language%20management

Unlike Mike, I've found it easiest to handle translations through an import.  I build the site out in English, export the text, and then send that file (along with any clarifying information like which email is being sent when, etc.) to whomever is doing the translations.  They put the translations right into that spreadsheet and then I import it back into Cvent.  It all just depends on your workflow preferences which will be easier for you.

Keep in mind that a separate invitation list will be created for each language.  This also means that there will be multiple sets of emails - one for each invitation list.

Best of luck!

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Jess Olcott
Training Program Coordinator
ETC, Inc.
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Hi - I have used both the above ways, manually and importing from spreadsheet. I find even with importing, you have to go into some of them to format the text after importing.

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Denise Morrison
Registration Manager
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Hi Lindsey,

Hope you're well!

Great question! Let me clear this up - and the short answer is: French does not automatically translate on its own. You'll need to upload your translations, but the good news is the process is straightforward. Here's everything you need to know.

What Gets Automatically Translated (No Action Needed)

Cvent automatically handles the translation of all default system text - things like button labels, form field labels, error messages, and standard validation messages. You don't need to provide anything for these.

What You Need to Upload

Anything your team has written custom - your website page copy, registration questions, session names, fee names, the event title, data tags, and terms and conditions - is not automatically translated. This is where your French copy comes in.

How to Upload Your Translations

Everything happens inside Language Management, which you can find by going to Marketing → Language Management in your event. Here's the step-by-step:

1. Export the translation file - In Language Management, select French, then hover over Actions and click Export. This downloads a pre-formatted spreadsheet with all your translatable text already listed, including a column for you to enter your French copy.

2. Fill in your translations - Open the file in Excel. Do not delete or reorder the first row (those are the column headers). Enter your French translations in the Custom Text or Display Text column next to each piece of English text.

3. Save the file - Save it as a .txt, .xls, or .xlsx file.

4. Import it back into Cvent - In Language Management, go back to French, hover over Actions, and click Import. Browse for your file, click Open, and follow the prompts to finish.

One Thing to Keep in Mind

If you have any copy that was added using a text widget directly in the Site Designer (custom rich text blocks on your web pages), those translations cannot be imported via the spreadsheet - that's a Cvent limitation. For those, you'll need to enter the French text manually by going into Language Management → French → Translations and updating each one directly on screen.

Once your translations are uploaded, attendees who toggle to French will see your custom French copy - not a machine-generated translation.

You can also refer to the following articles for your reference :

What text is not automatically translated in a multi-language event?
Setting Up a Multi-Language Event
Customizing Text


I hope this helps. Please let us know if you have any further questions.

Have a great day ahead!

 

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Raashi Semwal Khati
Quality lead - Client Services
Cvent
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