Hi Cassie,
It looks like the waitlist notification email is currently inactive. Please navigate to Email > Event Emails, locate the Waitlist Notification email, and toggle it to Active. Once enabled, you should be able to send it manually.
Let me know if you have any questions or need further assistance!
------------------------------
Amarnath Annamalai
www.cvntexpert.cominfo@cvntexpert.com------------------------------
Original Message:
Sent: 02-04-2025 21:35
From: Cassie Muir
Subject: Manual Waitlist Notification - Not Working?
I have an in-person event which reached capacity, and a waitlist was created. The actions I took were:
- Increased the capacity
- Reopened registrations
- Went to Event Emails to manually send the email to those waitlist people.
After I realised that the event needed to be closed to send that email, I then re-closed registrations and I still cannot email the waitlist people.
The only function I can do for those emails is send a test, which I don't need to do.
Does anyone have any suggestions?
#Registration
------------------------------
Cassie
------------------------------