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  • 1.  Mobile app attendee verifications codes + attendee list

    Posted 12-09-2024 17:41

    Our website and mobile app are set up under our Cvent account, and the registration side was set up under the client's Cvent account. In order for all attendees to receive the verification codes for login into the mobile app, we need to somehow upload their information into our Cvent account. We are thinking we can Import Registrations or Import Participants on the Attendee List. Can someone confirm this or advise the best way to accomplish what we want? The main function of the mobile app for this event is to be able to send push notifications. Other than that, there are no personalization's such as schedule, hotel, activities, etc.  Thank you in advance!


    #EventApp

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    Lindsey Isaacson
    Developer of Client Experiences
    MCI USA Holding CoUnited States
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  • 2.  RE: Mobile app attendee verifications codes + attendee list

    Posted 12-12-2024 16:50

    Hi Lindsey,

    Yes, you can import registrations into the attendee list of your event so that those attendees can log into the mobile app and receive verification codes. You'll want to make sure to include email address and mobile number if you want them to be able to receive the verification code emails and text. 



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    Julia Plymack
    Senior Customer Success Manager
    Cvent
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  • 3.  RE: Mobile app attendee verifications codes + attendee list

    Posted 19 days ago

    Hi Julia,

    Thanks for the reply! Is it possible to just remove the log-in feature all together? I'm pretty sure I cannot, but worth the ask. I'm asking because when I am adding my boss in to test the log in portion, she never receives the log-in verification email (but I have and so has my other boss). So I'm not sure where the error is and want to avoid any issues for attendees.



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    Lindsey Isaacson
    Developer of Client Experiences
    MCI USA Holding CoUnited States
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  • 4.  RE: Mobile app attendee verifications codes + attendee list

    Posted 19 days ago

    Hi Lindsey,

    There is not a way to remove the login process altogether - you will have to select one of those options for when login is required - to access specific features or to download the event. As far as "testing" the log in process, you will want to make sure that your boss is registered for the event (on the attendee list of the event that the event app is tied to.) You must be registered for the event in Cvent that the event app is tied to in order log into the app and receive the verification code email or text. Why can't my attendees log in to the Attendee Hub?



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    Julia Plymack
    Senior Customer Success Manager
    Cvent
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  • 5.  RE: Mobile app attendee verifications codes + attendee list

    Posted 19 days ago

    Also, do I need to import the attendee list into Attendee List or Invitation List (do you know the difference between the two)?



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    Lindsey Isaacson
    Developer of Client Experiences
    MCI USA Holding CoUnited States
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  • 6.  RE: Mobile app attendee verifications codes + attendee list
    Best Answer

    Posted 19 days ago

    You will want to import the attendee list onto the attendee list and they will be considered registered for that event. The invitation list would be used if you were inviting them to register for the event themselves (ex: you would add them to the invitation list and then send them an invitation email to register for the event and once registered, they would appear on the attendee list.) In your case, since they are already registered for the event in another event, you would just import them directly onto the attendee list and they would automatically be registered. 



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    Julia Plymack
    Senior Customer Success Manager
    Cvent
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  • 7.  RE: Mobile app attendee verifications codes + attendee list

    Posted 19 days ago

    Thank you so very much! :)



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    Lindsey Isaacson
    Developer of Client Experiences
    MCI USA Holding CoUnited States
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