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  • 1.  Mobile App Login

    Posted 01-24-2025 10:12

    Hi all! Have you had the issue of attendees having to log in every time thy open the app? We have a program operating in Sydney on Monday, so some guests have arrived, some are traveling. I'm wondering if it is due to connecting to different servers or Wi-Fi? Because I personally have not needed to log in since I downloaded the app.


    #EventApp

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    Lindsey Isaacson
    Developer of Client Experiences
    MCI USA Holding CoUnited States
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  • 2.  RE: Mobile App Login

    Posted 01-31-2025 11:22

    Hi Lindsey,

    Thanks for reaching out! It looks like the log out settings on your account are set to 30 days for the event app. It shouldn't be asking them to log in every time they open the event app within that time frame. If you're still experiencing this issue, please escalate to your Account Team so they can further investigate.



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    Sydney Langer
    Senior Customer Success Advisor
    Cvent
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    Original Message


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