Open Forum

Hello, 

For one of our events, we allow the group leader to register for an exhibitor booth for $400. They can register a 2nd person for free using group registration. The 3rd person is charged $250 using group registration. Here's my concern. When the group leader receives their registration confirmation email they see a transaction information box in the bottom of their email (see image below). Only the $400 shows, even if they register a 3rd person for an additional $250. Where can I change the transaction information box OR delete it? 

And, do you have any solutions to show the additional group registrants on the primary group leader's registration confirmation email? I tried the group data tags but they look messy and the verbiage is confusing. Thanks!

#ManagingEvents

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Kim Abbott [Designation]
North Carolina Electric Membership Corporation
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Hi Kim,

It sounds like you may have tried these already but there are several group data tags that will pull in this information for all group members within one email:

{[C-GROUP ORDER DETAILS]} creates a table that displays a list of each group member's order, including the date ordered, type of order, item, type of item, amount ordered, amount paid, and balance due.

{[C-GROUP ORDER SUMMARY]} creates a table that displays a list of each group member's order, including the item, price, quantity, and amount due.

I prefer the look and feel of the {[C-GROUP ORDER SUMMARY]} data tag as it creates a more modern looking table and shows all group members as well as the group total.

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Julia Plymack
Senior Customer Success Manager
Cvent
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Original Message:
Sent: 08-27-2024 11:38
From: Kim Abbott
Subject: Registration Confirmation Emails, Group Leaders, and Transaction Information

Hello, 

For one of our events, we allow the group leader to register for an exhibitor booth for $400. They can register a 2nd person for free using group registration. The 3rd person is charged $250 using group registration. Here's my concern. When the group leader receives their registration confirmation email they see a transaction information box in the bottom of their email (see image below). Only the $400 shows, even if they register a 3rd person for an additional $250. Where can I change the transaction information box OR delete it? 

And, do you have any solutions to show the additional group registrants on the primary group leader's registration confirmation email? I tried the group data tags but they look messy and the verbiage is confusing. Thanks!

#ManagingEvents

------------------------------
Kim Abbott [Designation]
North Carolina Electric Membership Corporation
------------------------------

Hi Kim, 

I've recently engaged with the Cvent team to discuss showing the transaction information for all group transactions.  While the datatags Julia suggested work to pull in order information, there is no group transactions datatag.  I've submitted a new idea here and if this is what you are looking for,  feel free to upvote it (maybe it will help move up in the Enhancements list!)

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Heather Darrow
Conference Coordinator - DM
Cornell University - Department Of Animal ScienceUnited States
------------------------------

Original Message:
Sent: 08-27-2024 11:38
From: Kim Abbott
Subject: Registration Confirmation Emails, Group Leaders, and Transaction Information

Hello, 

For one of our events, we allow the group leader to register for an exhibitor booth for $400. They can register a 2nd person for free using group registration. The 3rd person is charged $250 using group registration. Here's my concern. When the group leader receives their registration confirmation email they see a transaction information box in the bottom of their email (see image below). Only the $400 shows, even if they register a 3rd person for an additional $250. Where can I change the transaction information box OR delete it? 

And, do you have any solutions to show the additional group registrants on the primary group leader's registration confirmation email? I tried the group data tags but they look messy and the verbiage is confusing. Thanks!

#ManagingEvents

------------------------------
Kim Abbott [Designation]
North Carolina Electric Membership Corporation
------------------------------