Open Forum

Morning

I think I have posted this before, but still not having any joy with a solution

If I try to register for an event I am getting an error message that says: 

"Registration Not Available - Based on your info, registration is not available"

What is this? Why am I seeing it and how can we get rid of it? 

This is hampering attendance to my events and does not reflect well on Cvent or our customer experience. 

Please can we get to the bottom of this as a matter of urgency? 

Thank you

Hi Declan,

I appreciate the opportunity to assist you with this issue. I'm glad we were able to identify the cause and resolve it. If you run into any further challenges or need additional support, please don't hesitate to reach out. 

Morning

I think I have posted this before, but still not having any joy with a solution

If I try to register for an event I am getting an error message that says: 

"Registration Not Available - Based on your info, registration is not available"

What is this? Why am I seeing it and how can we get rid of it? 

This is hampering attendance to my events and does not reflect well on Cvent or our customer experience. 

Please can we get to the bottom of this as a matter of urgency? 

Thank you

Hi Declan,

I appreciate the opportunity to assist you with this issue. I'm glad we were able to identify the cause and resolve it. If you run into any further challenges or need additional support, please don't hesitate to reach out. 

Morning

I think I have posted this before, but still not having any joy with a solution

If I try to register for an event I am getting an error message that says: 

"Registration Not Available - Based on your info, registration is not available"

What is this? Why am I seeing it and how can we get rid of it? 

This is hampering attendance to my events and does not reflect well on Cvent or our customer experience. 

Please can we get to the bottom of this as a matter of urgency? 

Thank you

Dear Amarnath, I do have the same issue as Declan and cannot fix it. My registration page and process worked well until yesterday. I have also try to fix it by myself going through the various options on your Cvent Help Website, but the error message still appears. Could you please help quickly? Thanks, Marina

Hi Declan,

I appreciate the opportunity to assist you with this issue. I'm glad we were able to identify the cause and resolve it. If you run into any further challenges or need additional support, please don't hesitate to reach out. 

Morning

I think I have posted this before, but still not having any joy with a solution

If I try to register for an event I am getting an error message that says: 

"Registration Not Available - Based on your info, registration is not available"

What is this? Why am I seeing it and how can we get rid of it? 

This is hampering attendance to my events and does not reflect well on Cvent or our customer experience. 

Please can we get to the bottom of this as a matter of urgency? 

Thank you