Open Forum

Is there a way to reverse an "unregistration" for an attendee? We unregistered a guest who had not paid only to have them reach back out to say they had mailed a check. Is there an easy way to reverse that so they don't have to fill out all of the registration questions again?

Hi Rebekah,

Yes, you can definitely reverse an unregistration without having the attendee fill everything out again. Just go to Attendees, find the cancelled attendee's record, then click on the "Update Status" dropdown on the right-hand side and select "Register" and complete the registration. This will restore their registration in just a few clicks without needing to re-enter their information manually.

Let me know if you need help with the steps!

Please contact me if you need any assistance with your event in Cvent.

Is there a way to reverse an "unregistration" for an attendee? We unregistered a guest who had not paid only to have them reach back out to say they had mailed a check. Is there an easy way to reverse that so they don't have to fill out all of the registration questions again?

@Amarnath Annamalai can you please clarify? So, some attendee info will be recovered but the question was "so they don't have to fill out all of the registration questions again?" 
And your response says they will need to complete registration?
TIA!

Hi Rebekah,

Yes, you can definitely reverse an unregistration without having the attendee fill everything out again. Just go to Attendees, find the cancelled attendee's record, then click on the "Update Status" dropdown on the right-hand side and select "Register" and complete the registration. This will restore their registration in just a few clicks without needing to re-enter their information manually.

Let me know if you need help with the steps!

Please contact me if you need any assistance with your event in Cvent.

Is there a way to reverse an "unregistration" for an attendee? We unregistered a guest who had not paid only to have them reach back out to say they had mailed a check. Is there an easy way to reverse that so they don't have to fill out all of the registration questions again?

I'm obviously not @Amarnath Annamalai, but I did go in and do that. I had to "okay" some pages--I think it was "next" that I needed to hit--but basically I was able to just review all of the registrant's information from the original registration. Once I confirmed it, I could save it and register her again without adding any information beyond the payment option she was using.

@Amarnath Annamalai can you please clarify? So, some attendee info will be recovered but the question was "so they don't have to fill out all of the registration questions again?" 
And your response says they will need to complete registration?
TIA!

Hi Rebekah,

Yes, you can definitely reverse an unregistration without having the attendee fill everything out again. Just go to Attendees, find the cancelled attendee's record, then click on the "Update Status" dropdown on the right-hand side and select "Register" and complete the registration. This will restore their registration in just a few clicks without needing to re-enter their information manually.

Let me know if you need help with the steps!

Please contact me if you need any assistance with your event in Cvent.

Is there a way to reverse an "unregistration" for an attendee? We unregistered a guest who had not paid only to have them reach back out to say they had mailed a check. Is there an easy way to reverse that so they don't have to fill out all of the registration questions again?

Hi Rebekah,

Yes, you can definitely reverse an unregistration without having the attendee fill everything out again. Just go to Attendees, find the cancelled attendee's record, then click on the "Update Status" dropdown on the right-hand side and select "Register" and complete the registration. This will restore their registration in just a few clicks without needing to re-enter their information manually.

Let me know if you need help with the steps!

Please contact me if you need any assistance with your event in Cvent.

------------------------------
Amarnath Annamalai
Freelance Cvent Specialist
www.cvntexpert.com
info@cvntexpert.com

Original Message:
Sent: 06-17-2025 09:16
From: Rebekah McDowell
Subject: Reversing registration cancellation

Is there a way to reverse an "unregistration" for an attendee? We unregistered a guest who had not paid only to have them reach back out to say they had mailed a check. Is there an easy way to reverse that so they don't have to fill out all of the registration questions again?

#Registration

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Rebekah McDowell
Operations Director
Children's Advocacy Centers of MichiganUnited States
------------------------------

In fact, you can do that but not completely. Not all the information is there from the original registration, which is frustrating.

I just had a case of a delegate that was unregistered by mistake, and when I tried to change the status, most of the questions and even uploaded documents during registration was gone.

Only personal information stays.

------------------------------
Jorge Pratas [Designation]
Conference Manager
World Sports - United States
------------------------------

Original Message:
Sent: 06-17-2025 10:56
From: Amarnath Annamalai
Subject: Reversing registration cancellation

Hi Rebekah,

Yes, you can definitely reverse an unregistration without having the attendee fill everything out again. Just go to Attendees, find the cancelled attendee's record, then click on the "Update Status" dropdown on the right-hand side and select "Register" and complete the registration. This will restore their registration in just a few clicks without needing to re-enter their information manually.

Let me know if you need help with the steps!

Please contact me if you need any assistance with your event in Cvent.

------------------------------
Amarnath Annamalai
Freelance Cvent Specialist
www.cvntexpert.com
info@cvntexpert.com

Original Message:
Sent: 06-17-2025 09:16
From: Rebekah McDowell
Subject: Reversing registration cancellation

Is there a way to reverse an "unregistration" for an attendee? We unregistered a guest who had not paid only to have them reach back out to say they had mailed a check. Is there an easy way to reverse that so they don't have to fill out all of the registration questions again?

#Registration

------------------------------
Rebekah McDowell
Operations Director
Children's Advocacy Centers of MichiganUnited States
------------------------------