I think a phased approach is your best option. What's missing from Cvent is being able to send emails to those who haven't registered for any sessions, i.e. someone that didn't pick ANY, indicating they haven't come back to registration. Maybe offer an incentive of sorts for completing their sessions? Depending on how big your conference is, you registration team can review their agenda with them upon check in?
Sometimes long registration lead times hurt in the end - maybe sending out a save the date email to your potential registrants and then tightening up the registration window might also be an option.
------------------------------
Beth Vriesen
Events Registration Admin
Associated Bank Corporation
------------------------------
Original Message:
Sent: 11-08-2022 10:13
From: Al James
Subject: RSVP Challenges
We open our conference registration 5 months ahead. Clearly, attendees do not know their travel plans at that point nor exactly what they plan to attend. Do you have attendees sign up for meals/site visits this far in advance? We ended up with alot of no shows for both which costs money! Shuttle buses have to be rented for site visits and obviously food guarantees for meals. We had 14 empty tables at our final night awards dinner.... OUCH!
We tried to encourage people to go back in to their registration and update their selections as we got closer, but that didn't seem to work. Does anyone wait til closer to their event to offer the selections for meals and optional site visits? Will they go back in at a later date to do that? Interested to hear how you have overcome this problem.
Thanks!
#Classic-Creating/ManagingEvents
------------------------------
Al James
VP of Marketing and Events
Philanthropy SouthwestUnited States
------------------------------