Open Forum

 View Only
  • 1.  Salesforce Integrtion

    Posted 05-19-2022 16:13
    I have Salesforce integration set up, and some data is coming through, but we aren't getting all of it.  We have an event that has over 160 registrants, and only 42 attendees are showing in the Attendee list.  In the event campaign that was created, it's only showing 14 campaign members. 

    Has anyone had success is connecting to Salesforce and getting accurate results?
    #Miscellaneous
    #ReportingandInsights

    ------------------------------
    Jeff Comeau
    Principal Web Application Developer
    Alvaria, Inc.United States
    ------------------------------


  • 2.  RE: Salesforce Integrtion

    Cvent Staff
    Posted 05-23-2022 10:49
    Hi Jeff,

    You can reference our Salesforce App Developer Hub Guide or Salesforce training to ensure you have configured the integration correctly. If you are still finding issues after reviewing these resources, please call our Customer Care team at 866.318.4357 Option 1 (Event Cloud) > Option 1 (Events) Option 4 (Integrations), so they can assist you further.

    I hope this helps! 

    Best,

    ------------------------------
    Amanda Sidrak
    Senior Client Success Advisor
    nonea
    ------------------------------



  • 3.  RE: Salesforce Integrtion

    Posted 2 days ago
    I spent hours and hours trying to figure out why we are no longer syncing like we were with the connector. I am very frustrated with the lack of support from Cvent to help resolve this.

    ------------------------------
    Nadine Demyanovich
    Marketing Analyst
    Illumina, Inc.
    ------------------------------



  • 4.  RE: Salesforce Integrtion

    Posted 4 days ago
    We faced the same problem It appears the new version of the Salesforce Integration is not as capable as the older one. 
    Be glad to share with you what we have learned.
    The Salesforce app is very good, but not complete.
    I was hoping Cvent had a users group where we could provide feed back and hopefully make the solution better with community involvment.
    For example we have data captured on checkout that is not visible to the integration so we cannot meet a requirement to get that date in salesforce.
    We have managed to get data from 
    Custom registration questions
    Custom contact fields
    and Data tags.

    ------------------------------
    Tim Jones
    Senior Erp Manager
    FamilylifeUnited States
    ------------------------------



  • 5.  RE: Salesforce Integrtion

    User Group Member
    Posted 4 days ago
    Thanks for information! Following :)

    ------------------------------
    Hallie Loeb, HMCC
    Event Operations
    CDW United States
    ------------------------------



  • 6.  RE: Salesforce Integrtion

    Posted 2 days ago
    Hi Tim,

    I'm so frustrated with Cvent right now. The Salesforce App is syncing a small percentage compared to the connector tool and Cvent's stance is "well, it's all in your Salesforce account now, so we can't help you". At this point, the event teams are going to have to manually import the lists which defeat the purpose. This is one of the sought-after features from the users to help with adoption. Can you email me directly so we can connect? ndemyanovich@illumina.com

    ------------------------------
    Nadine Demyanovich
    Marketing Analyst
    Illumina, Inc.
    ------------------------------



  • 7.  RE: Salesforce Integrtion

    Posted yesterday
    We have been working with support for over a month, the response from the development team is very slow.  We can get some data, but not all of it.  Campaign members don't seem to be populating, there are multiple errors in the Attendee Temp object and no clear direction on how to manually process the attendees that the app can't process.

    ------------------------------
    Jeff Comeau
    Principal Web Application Developer
    Alvaria, Inc.United States
    ------------------------------



  • 8.  RE: Salesforce Integrtion

    Cvent Staff
    Posted 2 hours ago
    Hi All,

    We certainly never want our customers to have a negative experience, so we apologize for any frustrations from configuring this integration on Cvent or from migrating to the Salesforce App. I spoke with our integrations team, and there are no widespread data sync issues with Cvent's Salesforce App. Therefore, if you are experiencing these issues it seems associated to possible configuration issues such as record mismatching. We highly recommended speaking directly with our Tier 2 Integrations team at 866.318.4357 Option 1 (Event Cloud) > Option 1 (Events) > Option 4 (Integrations) or your success resource on your Cvent account team to work through the issue with you. 

    I hope this helps!

    Best,

    ------------------------------
    Amanda Sidrak
    Senior Client Success Advisor
    Cvent
    ------------------------------



  • 9.  RE: Salesforce Integrtion

    Posted 2 days ago
    Hi,
    do you have the Salesforce App or the legacy Connector integration?

    ------------------------------
    Nadine Demyanovich
    Marketing Analyst
    Illumina, Inc.
    ------------------------------



  • 10.  RE: Salesforce Integrtion

    Posted yesterday
    We are using the Salesforce App, we are new to Cvent, so I'm not familiar with the legacy connector.

    ------------------------------
    Jeff Comeau
    Principal Web Application Developer
    Alvaria, Inc.United States
    ------------------------------