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  • 1.  Resending Confirmation Emails

    Posted 02-08-2018 14:44
    In the attendee record, under "Actions", in the past I have had the option of multiple custom confirmation emails that I could send/resend to attendees.  For some reason when I click on Resend Confirmation Email now, only a few of my emails show, not all.  I'm sure there is a setting I need to change or something but for the life of me cannot remember what?  The program is "Closed".  Could that be the issue?


  • 2.  RE: Resending Confirmation Emails

    Posted 02-08-2018 16:19

    Hi Nathan,

    You can still send email communication when your event is closed. Are you sure you were clicking the "Resend Confirmation Email" button and receiving multiple results?

    You can send custom emails by either going into the email itself in Promotion & Communication > Email > Event Emails > Click on the email > Send > Manually > Check off everyone > Send; or you can do it through Invitee Management > Manage > Invitees & Registrants > Check off who you want to send it to > Bulk Actions > Send Email. Click "Using an email from this event," and you should be able to select a custom email to send.

    Keep in mind that emails sent the second way, through Invitee Management, do not pull into any of our email tracking reports. So if you'd like to be able to report on whether the email was opened or not, we advise that you send it through Promotion & Communication instead.

    Best,
    Julia