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  • 1.  Removing Fees

    Posted 01-13-2019 23:25
    How can I remove a fee from a registrants event registration


  • 2.  RE: Removing Fees

    Posted 01-31-2019 21:00
    Edited by Daniel Marotta 07-31-2023 12:57

    Hi Donna,

    If you are looking to adjust a paid order and submit a refund to a registrant, you can follow these steps: Invitees & Registrants > Select invitee > Orders & Payments tab > Click on the dropdown arrow next to the item > Adjust Order Amount > Update amount to lesser value or $0.00 as needed > Create Refund Order > Save > Actions dropdown > Submit Refund > Review and Submit.

    Best,
    Danni