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Can't change currency to Canadian dollar

  • 1.  Can't change currency to Canadian dollar

    Posted 07-16-2015 16:24
    I would like to change the currency of my event to Canadian dollars, but when I try to change the currency in Event Details --> General --> Event Configuration --> Pricing --> Fees there is no option to select Canadian dollars. Is there a way that I can add Canadian dollars as an option?


  • 2.  RE: Can't change currency to Canadian dollar

    Posted 07-17-2015 12:14
    Hi Andrea,

    Cvent team has to add the currency options to your account for you to be able to use it in the event. Once added you will be able to change it under Event Details > Event Configuration. Please keep in mind that if you are using a merchant account that processes payments only in US Dollars then  you will need a new integration to process the payments in Canadian Dollars.

    You can find more information about this and also contact our support team by clicking on Help & Training at the top of this page.


  • 3.  RE: Can't change currency to Canadian dollar

    Posted 19 days ago
    Good to know after trying to find out how to do it?  How do I request this change.

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    DwayneKalynchuk
    Recreation Facilities Assoc. of BC
    don@rfabc.com
    Canada
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  • 4.  RE: Can't change currency to Canadian dollar

    Cvent Staff
    Posted 2 days ago
    Hi Dwayne,

    You can request this change by contacting our Customer Care team at 866.328.4357, option 1 for Event.

    Best,
    Cailey

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    Cailey Lewis
    Client Success Advisor, Event Management
    Cvent
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