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  • 1.  Reference IDs

    Posted 11-18-2020 18:14
    I've created several new weblinks in my event and added a reference ID for each.
    The weblinks will be attached to some external marketing, but route to the summary page.
    Registrations are coming in, but the reference ID is not pulling into either the registration record or any report.
    I opened a case with Cvent and they escalated it, but so far no answer. Our marketing is dropping and we have no way to track it.

    Does anyone have experience with this? I'd be very gratefu
    #Flex-Creating/ManagingEvents

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    Tatia Meghdadi
    Events Manager
    Henry Schein One
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  • 2.  RE: Reference IDs

    Posted 11-19-2020 13:42
    Hi Tatia,

    Thank you for sharing your experience and concerns here! I have connected with the Customer Support representative handling your case, Shivam, to learn more. He informed me that after escalating this to our technology team, they do have more insight and will be sharing the information with you through case comments shortly. You should expect to hear from him today, but if you have any immediate questions you can always give the team a call and refer to your existing case number.

    Best,

    Danni

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    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
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    Original Message