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  • 1.  error message

    Posted 02-06-2020 08:25
    Can someone tell me what the following error message means? You can't edit all three identification fields. Please check the information you entered and try again.

    Some of our registrants receive this message, and I'm trying to figure out what triggers it and if I can re-word the error message to better explain to those registrants who receive it so that they can 'fix' what went 'wrong'. 

    Thanks for any help you can give me. 


    #Flex-Creating/ManagingEvents

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    Flora M. Shirocky
    Loss Prevention Secretary
    Texas Municipal League Intergovernmental Risk Pool
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  • 2.  RE: error message

    Posted 02-13-2020 15:25
    Hi Flora,

    I hope you are doing well! To confirm, is your registrants' data being pre-populated during the registration process? If so, this error message is triggered when an invitee is attempting to edit their first name, last name, and email address. The system will not allow for this, as it is changing the pre-populated contact. 

    You are able to change the text of the error message within Website & Registration > Language Management > Search for the message and Edit. 

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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    Original Message