I ran into a similar problem.
One of my admission items has an included session which is full even though the session has a waitlist.
Now people can't add themselves to the waitlist since the admission item closed.
My solution was to create a new admission item and not include the session.
I don't have a fee associated with the admission item. It's just a way to collect names.
Now someone can register and add themselves to the session waitlist.
If I move them off the wait list I'll need to modify their registration and have them pay later.
It's not what I expected. I though they would be able to waitlist at the admission level.
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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
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Original Message:
Sent: 06-06-2020 08:29
From: Jennifer Saltzman
Subject: Waitlist
I am having this same issue. Did you ever get a resolution? Right now my general attendee is at capacity but instead of waitlisting the registration form just says closed for that registration type. I have a vendor slot that does not have a capacity limits. I was under the impression that the waitlist would kick in for the General Attendees but it is not. Sounds like you had the same trouble.
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Jennifer S
Director of Marketing & Events
Saltzman Associates
Original Message:
Sent: 02-26-2020 06:21
From: Jenna Webb
Subject: Waitlist
I'm using Flex and have reached capacity for my general attendee registrations, but not my event overall as I still have a few vendor spots available. Despite having separate pathways set up, the waitlist feature will not work until the event is to capacity. I have already tried to troubleshoot this with CVent support... Does anyone have a work around besides the CVent suggested "planner approved registrations" which is not an option because it uses credits and I feel will be misleading and people may think they are actually registered (our group is not used to a sell out). Thanks in advance for any tips.
#Flex-Creating/ManagingEvents
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Jenna Webb
Institute Director
Michigan Association for Bilingual Education
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