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Incentive Trip - Air Request - Dual Destination

  • 1.  Incentive Trip - Air Request - Dual Destination

    Posted 05-07-2020 15:32

    Hello everyone!

    I'm looking for anyone who has created an air request for dual destinations. This is actually a program that was postponed, so we have completed registration already. We will "re-register" and I want the website to look clean.

    I was not a fan of how our air request form was set-up. We had a dual destination (international) so attendees had to make 2 different one-way flight requests per person. If someone was extending in another country, they had 3 flight requests per person.

    Has anyone found a more efficient way to set this up so it does not look cluttered?

    For example:

    Outbound: STL - > Chiang Mai - International

    Extension:  Chiang Mai - > Vietnam

    Return: Vietnam > STL

    This would be PER person and three separate one-way flight requests.


    #Flex-Creating/ManagingEvents

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    Thu Nguyen
    Account Support Specialist
    INCOMM INCENTIVES
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  • 2.  RE: Incentive Trip - Air Request - Dual Destination

    Cvent Staff
    Posted 06-04-2020 14:40

    Hi Thu,

    I hope you are doing well! Have you found a solution or work-around for the above? If not, I am happy to open a case with our Customer Care team on your behalf so you can speak with a Cvent expert and strategize on additional options.

    Feel free to let me know!

    Best,

    Danni 



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    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
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  • 3.  RE: Incentive Trip - Air Request - Dual Destination

    Posted 06-16-2020 13:04

    Hello Danielle,

    No, I have not found a solution. We've actually opened a case before and there was no solution at the time. However, it seems as if Cvent has added multi-city travel in Air Actuals, just not air requests.



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    Thu Nguyen
    Account Support Specialist
    INCOMM INCENTIVES
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  • 4.  RE: Incentive Trip - Air Request - Dual Destination

    Cvent Staff
    Posted 06-17-2020 12:27
    Hi Thu,

    Thanks for your response! Because you have already worked through this with Cvent product experts, don't hesitate to share this as an idea within the Ideation section of the Community.

    Best,

    Danni

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    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
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  • 5.  RE: Incentive Trip - Air Request - Dual Destination

    Posted 06-19-2020 15:30
    Hi Thu,

    You are preaching to choir as this multi-city feature on the air request widget is a MUST HAVE for our incentive events. Classic had this functionality, but we transitioned to Flex where the feature is surprisingly not available among other features (Step Mode, Info pre-populating from Primary to Guest, etc).

    The workaround you listed above would definitely not work with my company's use case as our Registrants can bring a guest to the incentive trips and it would be very cumbersome to fill out multiple one way flight requests for the Primary Registrant AND their guest.

    @Danielle Czark- Hope you are doing well! I have shared this in the idea section along my other suggestions to go back to how Air Requests operated in Classic. Is there a short term workaround for the multi city scenario other than the multiple one way requests? I know there is not too much traveling going on right now, but like Thu, we are preparing for future events and would like to see solutions soon.

    Thank you,


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    Kevin Bedoya
    Event Technology Coordinator
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  • 6.  RE: Incentive Trip - Air Request - Dual Destination

    Posted 06-19-2020 15:57

    Thanks for chiming in, Kevin. We allow our attendees to bring guests too. Like you said, it is very cumbersome. We have them fill out at least 2 air requests per person. 

    I noticed that the air actuals provide information for multi-destination travel now. Hopefully there will be some sort of transition for the air request portion soon!



    ------------------------------
    Thu Nguyen
    Account Support Specialist
    INCOMM INCENTIVES
    ------------------------------



  • 7.  RE: Incentive Trip - Air Request - Dual Destination

    Cvent Staff
    Posted 06-22-2020 16:57
    Hi Kevin,

    I hope you are doing great, as well! So nice to see you in the Open Forum. I just looked into this further and unfortunately do not believe there is a work-around or solution aside from the steps are you are taking at this time. I checked in with Lauren who is aware of this feedback for you, so if there are any updates in the future she will be sure to keep you updated.

    Best,

    Danni

    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------