Open Forum

Edit: This Ask the Expert session is now closed. 

Hello, Cvent Community! McNeel Keenan, Vice President of Product Management, here. I lead the team bringing you our new end-to-end virtual solution, the Cvent Virtual Attendee Hub®. My team and I will be here in the Open Forum on Thursday, August 27, from 11 – 12 pm ET to answer all your questions and discuss the Virtual Attendee Hub for your virtual meetings and events.

To best prepare for this session, I encourage everyone to join us for Cvent CONNECT Virtual to experience the Virtual Attendee Hub in action.

You should also tune in for the Event Roadmap Livestream with Brett Fitzgerald and yours truly on Wednesday, August 26 at 11 am – 12:00 pm ET. We will prioritize questions in the Ask the Expert that we do not already address in this session.

To give you some initial insight, the Cvent Virtual Attendee Hub delivers a seamless and branded virtual experience to your attendees. Along with an engaging attendee experience, it brings immense value to sponsors and exhibitors. There are no integrations required – it is really an all-in-one virtual solution. Check out the Cvent Virtual Attendee Hub® today, and get your questions ready!

Reminders from our Community Team on how the Ask the Expert session will work:

Add your questions below any time before or during the Ask the Expert session. Be sure to take a look at other Community user's questions and click Recommend to those that you would also like to learn more about.  

You can expect to see answers from my team and I starting at 11 am ET on Thursday. Follow the thread by clicking the blue star and be ready to add follow-up questions and discuss further with other users. We'll wrap up the event at 12 pm ET, so be sure to join us. As an extra tip, download the calendar attachment on this post to be reminded on your personal calendar. 

We look forward to reading your questions!

Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based upon features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.

#EventApp-Building/managing
#Flex-Creating/ManagingEvents
#CventCONNECT
#ManagingVirtualEvents

------------------------------
McNeel Keenan
Vice President of Product Management
Cvent, Inc.
------------------------------

The appointment setting for attendees is an important part of virtual platforms. Cvent Virtual has this option for exhibitors only. When will it be available for attendees to set appointments with each other.

------------------------------
Sherry Mountford
Sr Director, Tradeshow and Events
Asembia
------------------------------

Hey Sherry! We're working on bringing attendee-to-attendee appointments with built-in video conferencing to the attendee hub later this year. We also have a number of exciting things coming to help attendees connect with each other directly, like session chat and direct messaging.

------------------------------
Carl Aldrich
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-20-2020 12:53
From: Sherry Mountford
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

The appointment setting for attendees is an important part of virtual platforms. Cvent Virtual has this option for exhibitors only. When will it be available for attendees to set appointments with each other.

------------------------------
Sherry Mountford
Sr Director, Tradeshow and Events
Asembia
------------------------------

Will attendees be able to set appointments with our staff?

------------------------------
Julie LaMarche
Communications and Marketing Coordinator/Conference Manager
CIS Trust (Prev. City County Insurance Services)
------------------------------

Original Message:
Sent: 08-27-2020 11:14
From: Carl Aldrich
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hey Sherry! We're working on bringing attendee-to-attendee appointments with built-in video conferencing to the attendee hub later this year. We also have a number of exciting things coming to help attendees connect with each other directly, like session chat and direct messaging.

------------------------------
Carl Aldrich
Cvent Staff Community Member
------------------------------


Original Message:
Sent: 08-20-2020 12:53
From: Sherry Mountford
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

The appointment setting for attendees is an important part of virtual platforms. Cvent Virtual has this option for exhibitors only. When will it be available for attendees to set appointments with each other.

------------------------------
Sherry Mountford
Sr Director, Tradeshow and Events
Asembia

Hey Julie! Cvent Appointments are highly configurable - you can set this up as an option for your events.

------------------------------
Carl Aldrich
Director of Product Management
Cvent, Inc.
------------------------------

Original Message:
Sent: 08-27-2020 11:24
From: Julie LaMarche
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Will attendees be able to set appointments with our staff?

------------------------------
Julie LaMarche
Communications and Marketing Coordinator/Conference Manager
CIS Trust (Prev. City County Insurance Services)
------------------------------


Original Message:
Sent: 08-27-2020 11:14
From: Carl Aldrich
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hey Sherry! We're working on bringing attendee-to-attendee appointments with built-in video conferencing to the attendee hub later this year. We also have a number of exciting things coming to help attendees connect with each other directly, like session chat and direct messaging.

------------------------------
Carl Aldrich
Cvent Staff Community Member


Original Message:
Sent: 08-20-2020 12:53
From: Sherry Mountford
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

The appointment setting for attendees is an important part of virtual platforms. Cvent Virtual has this option for exhibitors only. When will it be available for attendees to set appointments with each other.

------------------------------
Sherry Mountford
Sr Director, Tradeshow and Events
Asembia

I'm also interested in the answer to this question and if this feature will be available for attendees to set appointments with our staff and vice versa. Or if we have to set our organization up as an exhibitor so that attendees can request one-on-one appointments.

------------------------------
Julie LaMarche
Communications and Marketing Coordinator/Conference Manager
CIS Trust (Prev. City County Insurance Services)
------------------------------

Original Message:
Sent: 08-20-2020 12:53
From: Sherry Mountford
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

The appointment setting for attendees is an important part of virtual platforms. Cvent Virtual has this option for exhibitors only. When will it be available for attendees to set appointments with each other.

------------------------------
Sherry Mountford
Sr Director, Tradeshow and Events
Asembia
------------------------------

Either way is an option! For the time being, we're just making Cvent Video Conferencing available for attendee to exhibitor vs. attendee to attendee appointments. However we are working on bringing that experience to attendee to attendee appointments later in the year.

------------------------------
Carl Aldrich
Director of Product Management
Cvent, Inc.
------------------------------

Original Message:
Sent: 08-27-2020 11:21
From: Julie LaMarche
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

I'm also interested in the answer to this question and if this feature will be available for attendees to set appointments with our staff and vice versa. Or if we have to set our organization up as an exhibitor so that attendees can request one-on-one appointments.

------------------------------
Julie LaMarche
Communications and Marketing Coordinator/Conference Manager
CIS Trust (Prev. City County Insurance Services)
------------------------------


Original Message:
Sent: 08-20-2020 12:53
From: Sherry Mountford
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

The appointment setting for attendees is an important part of virtual platforms. Cvent Virtual has this option for exhibitors only. When will it be available for attendees to set appointments with each other.

------------------------------
Sherry Mountford
Sr Director, Tradeshow and Events
Asembia

Hi McNeel, thank you so much for hosting this Ask The Experts session! I am loving the Cvent Virtual Attendee Hub experience during Cvent Connect and I cannot wait for the Roadmap Session tomorrow. My company has been doing several virtual events and we have been using a few different tools and platforms and as the future is looking virtual/hybrid, we are very excited to understand the Virtual Attendee Hub works. My question for you is what is the backend technology that we may need for our speakers and presenters if we are to transition to the Virtual Attendee Hub for future virtual meetings? Do we need to be integrated with Zoom, WebEx, etc. in Cvent for the live stream to work on the platform?

------------------------------
Jenny Sosiewicz
Consultant - Event Planning
Deutsch Family Wine & Spirits
------------------------------

Hi Jenny, 

Cvent Virtual Attendee Hub offers an all in one solution for your event. Live sessions will be streamed through the Cvent video player. We do include a capture tool with our live streams. Alternatively, you can utilize your own capture tool or work with a production company as long as it support RTMP (Real Time Messaging Protocol) output and have the content streamed and embedded in the Virtual Attendee Hub. For collaborative sessions, we offer video conferencing or you can bring your own! 

Thanks!
Jackie

------------------------------
Jackie Ramos
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-25-2020 12:26
From: Jenny Sosiewicz
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi McNeel, thank you so much for hosting this Ask The Experts session! I am loving the Cvent Virtual Attendee Hub experience during Cvent Connect and I cannot wait for the Roadmap Session tomorrow. My company has been doing several virtual events and we have been using a few different tools and platforms and as the future is looking virtual/hybrid, we are very excited to understand the Virtual Attendee Hub works. My question for you is what is the backend technology that we may need for our speakers and presenters if we are to transition to the Virtual Attendee Hub for future virtual meetings? Do we need to be integrated with Zoom, WebEx, etc. in Cvent for the live stream to work on the platform?

------------------------------
Jenny Sosiewicz
Consultant - Event Planning
Deutsch Family Wine & Spirits
------------------------------

Hi McNeel,

The keynote was an empowering start to the event!

Will the Cvent Virtual Attendee Hub be an a la carte solution in which certain elements that we are experiencing in Cvent CONNECT will be an add-on at an additional cost?  If so, what will be included in its core base? 

Will reporting incorporate all solutions (Flex registration, sessions with the Virtual Attendee Hub engagement) in one report?

Is it using the Flex UI for the build?

Thank you!



------------------------------
Loretta Peterson
Events Associate
CDW
------------------------------

Hi Loretta!  Thanks for joining us.  The solutions that we used to power Connect Virtual were Cvent Registration, Cvent Virtual Attendee Hub, and Cvent Appointments.    And yes- Reporting will all be in one place so you will see some additional reports about Attendee Hub engagement show up in the reports list for example.    

As for the build experience- its all done in the same event but it's a little different than the canvas based, drag and drop interface of flex.  Your account team would be happy to give you a tour now.  They can also review the pricing details as well.  

------------------------------
McNeel Keenen
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-25-2020 13:24
From: Loretta Peterson
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi McNeel,

The keynote was an empowering start to the event!

Will the Cvent Virtual Attendee Hub be an a la carte solution in which certain elements that we are experiencing in Cvent CONNECT will be an add-on at an additional cost?  If so, what will be included in its core base? 

Will reporting incorporate all solutions (Flex registration, sessions with the Virtual Attendee Hub engagement) in one report?

Is it using the Flex UI for the build?

Thank you!



------------------------------
Loretta Peterson
Events Associate
CDW
------------------------------

Hello McNeel - LOVED the opening general session. Especially the closed caption.  I understand this feature is not yet integrated in Cvent Virtual Platform but provided by outside vendor. Can you share where this is in the timeline to be integrated?

------------------------------
Sherry Mountford
Sr Director, Tradeshow and Events
Asembia
------------------------------

Hey Sherry - we have a few different options for bringing captions into the video content for your event. I'd suggest reaching out to your Cvent account team to discuss as options vary depending on the format of the content. Thanks!

------------------------------
Carl Aldrich
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-25-2020 13:33
From: Sherry Mountford
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello McNeel - LOVED the opening general session. Especially the closed caption.  I understand this feature is not yet integrated in Cvent Virtual Platform but provided by outside vendor. Can you share where this is in the timeline to be integrated?

------------------------------
Sherry Mountford
Sr Director, Tradeshow and Events
Asembia
------------------------------

Hi McNeal, 

I have enjoyed using Attendee Hub for Cvent CONNECT this week! I am curious if there is an option for attendees to download content in real-time, like in the mobile app? Speaking of the mobile app, can you contrast the differences between CrowdCompass and Virtual Attendee Hub for those of us familiar with CrowdCompass for live events?

------------------------------
Lori Wildman
Senior Marketing Manager
DuCharme, McMillen & Associates, Inc.
------------------------------

Tagging on to Lori's question. As the host, can we download the content post-event to add the recorded sessions to our video library?

------------------------------
Julie LaMarche
Communications and Marketing Coordinator/Conference Manager
CIS Trust (Prev. City County Insurance Services)
------------------------------

Original Message:
Sent: 08-25-2020 16:11
From: Lori Wildman
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi McNeal, 

I have enjoyed using Attendee Hub for Cvent CONNECT this week! I am curious if there is an option for attendees to download content in real-time, like in the mobile app? Speaking of the mobile app, can you contrast the differences between CrowdCompass and Virtual Attendee Hub for those of us familiar with CrowdCompass for live events?

------------------------------
Lori Wildman
Senior Marketing Manager
DuCharme, McMillen & Associates, Inc.
------------------------------

Hi Julie, 

We will provide access to recorded content. You will have the ability to offer those recordings as video on demand assets to your attendees through Cvent Virtual Attendee Hub.

------------------------------
Jackie Ramos
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-27-2020 11:27
From: Julie LaMarche
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Tagging on to Lori's question. As the host, can we download the content post-event to add the recorded sessions to our video library?

------------------------------
Julie LaMarche
Communications and Marketing Coordinator/Conference Manager
CIS Trust (Prev. City County Insurance Services)
------------------------------


Original Message:
Sent: 08-25-2020 16:11
From: Lori Wildman
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi McNeal, 

I have enjoyed using Attendee Hub for Cvent CONNECT this week! I am curious if there is an option for attendees to download content in real-time, like in the mobile app? Speaking of the mobile app, can you contrast the differences between CrowdCompass and Virtual Attendee Hub for those of us familiar with CrowdCompass for live events?

------------------------------
Lori Wildman
Senior Marketing Manager
DuCharme, McMillen & Associates, Inc.

Hello Lori, 

We do have a mobile app as part of Attendee Hub. If you want to see it in action you can download Cvent Events and search for Connect. Attendees are able to view documents and search the event schedule. 

The Attendee Hub Event App was inspired by CrowdCompass and how event apps have been evolving over the past decade. We wanted to build an app that fit your needs in 2020 so you'll find a lot of similarities. We don't have a 1:1 comparison for CrowdCompass and Attendee Hub at this time but your account team will be able to walk you through the differences.

------------------------------
Shiloh Frauen
Senior Product Manager
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-25-2020 16:11
From: Lori Wildman
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi McNeal, 

I have enjoyed using Attendee Hub for Cvent CONNECT this week! I am curious if there is an option for attendees to download content in real-time, like in the mobile app? Speaking of the mobile app, can you contrast the differences between CrowdCompass and Virtual Attendee Hub for those of us familiar with CrowdCompass for live events?

------------------------------
Lori Wildman
Senior Marketing Manager
DuCharme, McMillen & Associates, Inc.
------------------------------

Hi there!

As a general question regarding virtual events, what parameters need to be followed regarding data privacy for virtual events vs. in person events?

Thanks in advance.

------------------------------
HALLIE Loeb
Meeting Technology Specialist
Travel and Transport
------------------------------

Hi Hallie, 

A lot of the same principles of data privacy apply to virtual as they do for in person.  We have seen a tendency of other virtual platforms that were built many years ago to be fairly invasive in the amount of data sharing that they are doing with third parties like exhibitors.  In general, it's always a best practice to make sure that your attendees opt in to having their information being publicly displayed in anywhere in the virtual event experience.  Additionally, they should consent each time before sharing their information with any third parties as well.  We are making sure that these workflows are easy to use and understandable for attendees but also enable you to provide value for your exhibitors and sponsors as well.  

------------------------------
McNeel Keenen
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-26-2020 10:47
From: HALLIE Loeb
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi there!

As a general question regarding virtual events, what parameters need to be followed regarding data privacy for virtual events vs. in person events?

Thanks in advance.

------------------------------
HALLIE Loeb
Meeting Technology Specialist
Travel and Transport
------------------------------

I noticed today one of the sessions had 'reached capacity'.  Is that something that was set up on cvents side or is there a maximum number of people / breakout rooms the system can handle?

------------------------------
Rachel Sigley
Branding
Tata America International Corporation
------------------------------

Hi Rachel! For collaborative breakout sessions (where all attendees can speak or be on video), we have a limit of 500 attendees at a given time when using Cvent Video Conferencing.

------------------------------
Carl Aldrich
Director of Product Management
Cvent, Inc.
------------------------------

Original Message:
Sent: 08-26-2020 10:52
From: Rachel Sigley
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

I noticed today one of the sessions had 'reached capacity'.  Is that something that was set up on cvents side or is there a maximum number of people / breakout rooms the system can handle?

------------------------------
Rachel Sigley
Branding
Tata America International Corporation
------------------------------

Hi McNeel, 

Like others, I am curious to know about the pricing structure to use the attendee hub for our own events. And would the price be all inclusive of all the functions or would it vary depending on which functionalities we required for our own events. 

Will there be an option for attendees to select their schedule ahead of time and view their selections within the attendee hub page? That is one thing I am missing with Connect. At each time slot I need to review all the sessions again to make sure I am going to the right one based on my previous research.

Thanks!

------------------------------
Sharna Pascolo
Program Director
Texas Society of Architects
------------------------------

Hi Sharna, 

For pricing, you will want to reach out to your Account Manager to talk about the requirements for your event so they can provide accurate pricing! 

We are actively working on session enrollment and personal schedule. We are targeting a late Q3 release for this functionality.

------------------------------
Jackie Ramos
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-26-2020 10:54
From: Sharna Pascolo
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi McNeel, 

Like others, I am curious to know about the pricing structure to use the attendee hub for our own events. And would the price be all inclusive of all the functions or would it vary depending on which functionalities we required for our own events. 

Will there be an option for attendees to select their schedule ahead of time and view their selections within the attendee hub page? That is one thing I am missing with Connect. At each time slot I need to review all the sessions again to make sure I am going to the right one based on my previous research.

Thanks!

------------------------------
Sharna Pascolo
Program Director
Texas Society of Architects
------------------------------

Hi McNeel,

Wondering how attendance tracking works for the attendee hub? How can we tell which participants attended which sessions? Can you see "active" engagement?

Thanks!

------------------------------
Megan Vivier
Senior Programs & Advancement Specialist
Denver Metro Chamber Leadership Foundation
------------------------------

Hello Megan, 

That's a great question. We currently track who has joined a session so you have a full list of participants. We will be adding additional tracking capabilities soon. 

------------------------------
Shiloh Frauen
Senior Product Manager
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-26-2020 13:37
From: Megan Vivier
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi McNeel,

Wondering how attendance tracking works for the attendee hub? How can we tell which participants attended which sessions? Can you see "active" engagement?

Thanks!

------------------------------
Megan Vivier
Senior Programs & Advancement Specialist
Denver Metro Chamber Leadership Foundation
------------------------------

Just like some other users, I am interested in learning more about the closed caption capabilities and options with the Cvent Virtual Attendance Hub.  

Thanks for your help!

------------------------------
Natalie Smoliak
Event Planner
ALTOUR
------------------------------

Hi Natalie, 

We have a few different options for bringing captions into the video content for your event. I'd suggest reaching out to your Cvent account team to discuss as options vary depending on the format of the content. Thanks!

------------------------------
Jackie Ramos
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-26-2020 13:42
From: Natalie Smoliak
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Just like some other users, I am interested in learning more about the closed caption capabilities and options with the Cvent Virtual Attendance Hub.  

Thanks for your help!

------------------------------
Natalie Smoliak
Event Planner
ALTOUR
------------------------------

Awesome content so far, It is a lot to take in so I am hoping all of these webinars will be available to watch on demand after the conference concludes.

------------------------------
Katie Dreifus
Meeting and Event Specialist
loanDepot
------------------------------

Hey Katie, 

So glad you enjoyed CONNECT! Many of our sessions are available on-demand already and will be up for you to review through October 2nd. 

​​

------------------------------
Shiloh Frauen
Senior Product Manager
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-26-2020 14:00
From: Katie Dreifus
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Awesome content so far, It is a lot to take in so I am hoping all of these webinars will be available to watch on demand after the conference concludes.

------------------------------
Katie Dreifus
Meeting and Event Specialist
loanDepot
------------------------------

For the video session, what is the production level behind the scenes when switching from speaker to speaker, showing multiple speakers at once, toggling to content, etc.? Is this accomplished by the host/moderator?

------------------------------
Jennifer Jones
Senior Event Specialist
Corning Incorporated
------------------------------

Hi Jennifer, 

For our sessions, we used advanced production through our Virtual Events 360 offering. We have a producer behind the scenes who is managing the layouts and experience for the session! 

------------------------------
Jackie Ramos
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-26-2020 14:07
From: Jennifer Jones
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

For the video session, what is the production level behind the scenes when switching from speaker to speaker, showing multiple speakers at once, toggling to content, etc.? Is this accomplished by the host/moderator?

------------------------------
Jennifer Jones
Senior Event Specialist
Corning Incorporated
------------------------------

Hello McNeel, 

It's thrilling seeing a bit of what Cvent is working on with the Engagement Hub. While I've been enjoying Cvent Connect so far, it is my understanding that many features are not yet available. Do you have a timeline for when features such as My Sessions and One-on-One Appointments between attendees will become available? 
In the meantime, and since our events do not have exhibitor and sponsors as a big component, we are considering using CrowdCompass to add a bit of that engagement layer to our virtual events, using both the desktop and app versions. That said, I know you will eventually sunset CrowdCompass in favor of the app you are building alongside the Engagement Hub. Any timeline on that as well? Will clients who have CrowdCompass be shifted into that new app? 

Thank you!

------------------------------
Béline FALZON
Conference Program Specialist II
California Teachers Association
------------------------------

HI Beline

Thanks for joining us at Connect!  My sessions will be coming very soon in September.   One on One virtual appointments are supported today for Exhibitor appointments and we will be introducing support for all attendee to attendee appointments in Q4.  

For exhibitors, we do have a fair amount of functionality available today in the virtual attendee hub like Exhibitor and Sponsor listings, Exhibitor Documents, Sponsored Sessions, Video Conferencing and Inbound leads.  You may find the Virtual Attendee Hub actually is a great fit for your event now. 

As for the Event App part of Virtual Attendee Hub, it's actually available now.  We launched the early adopted in March and we went into General Availability on august 1st.  The great thing is that it's all on one platform and it's one unified solution. 

------------------------------
McNeel Keenen
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-26-2020 15:32
From: Béline FALZON
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello McNeel, 

It's thrilling seeing a bit of what Cvent is working on with the Engagement Hub. While I've been enjoying Cvent Connect so far, it is my understanding that many features are not yet available. Do you have a timeline for when features such as My Sessions and One-on-One Appointments between attendees will become available? 
In the meantime, and since our events do not have exhibitor and sponsors as a big component, we are considering using CrowdCompass to add a bit of that engagement layer to our virtual events, using both the desktop and app versions. That said, I know you will eventually sunset CrowdCompass in favor of the app you are building alongside the Engagement Hub. Any timeline on that as well? Will clients who have CrowdCompass be shifted into that new app? 

Thank you!

------------------------------
Béline FALZON
Conference Program Specialist II
California Teachers Association
------------------------------

I'm still a little confused regarding the Event App part of the Virtual Attendee Hub.  Is this only for virtual content?  How does a hybrid program operate?  We currently use the Crowd Compass App for in person events.  How will this work alongside the Virtual Attendee Hub or is there another solution in the pipeline?

------------------------------
Lauren Rashidi
Chapter Administrator
YPO
------------------------------

Original Message:
Sent: 08-27-2020 11:20
From: McNeel Keenen
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

HI Beline

Thanks for joining us at Connect!  My sessions will be coming very soon in September.   One on One virtual appointments are supported today for Exhibitor appointments and we will be introducing support for all attendee to attendee appointments in Q4.  

For exhibitors, we do have a fair amount of functionality available today in the virtual attendee hub like Exhibitor and Sponsor listings, Exhibitor Documents, Sponsored Sessions, Video Conferencing and Inbound leads.  You may find the Virtual Attendee Hub actually is a great fit for your event now. 

As for the Event App part of Virtual Attendee Hub, it's actually available now.  We launched the early adopted in March and we went into General Availability on august 1st.  The great thing is that it's all on one platform and it's one unified solution. 

------------------------------
McNeel Keenen
Cvent Staff Community Member
------------------------------


Original Message:
Sent: 08-26-2020 15:32
From: Béline FALZON
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello McNeel, 

It's thrilling seeing a bit of what Cvent is working on with the Engagement Hub. While I've been enjoying Cvent Connect so far, it is my understanding that many features are not yet available. Do you have a timeline for when features such as My Sessions and One-on-One Appointments between attendees will become available? 
In the meantime, and since our events do not have exhibitor and sponsors as a big component, we are considering using CrowdCompass to add a bit of that engagement layer to our virtual events, using both the desktop and app versions. That said, I know you will eventually sunset CrowdCompass in favor of the app you are building alongside the Engagement Hub. Any timeline on that as well? Will clients who have CrowdCompass be shifted into that new app? 

Thank you!

------------------------------
Béline FALZON
Conference Program Specialist II
California Teachers Association

Cvent AttendeeHub features both the attendee website and the event app and is now our recommended solution for powering virtual event experiences.   There are still a few features that you have seen in crowdcompass that aren't yet available with the attendeehub so for in person events, we are still recommending CrowdCompass for the rest of 2020.   Ultimately, AttendeeHub will replace CrowdCompass.  But don't worry CrowdCompass isn't going anywhere anytime soon. It is full supported and still powers hundreds of events every month.  There is no formal timeline right now but we know that CrowdCompass will be fully supported through 2021.

------------------------------
McNeel Keenen
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-27-2020 11:28
From: Lauren Rashidi
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

I'm still a little confused regarding the Event App part of the Virtual Attendee Hub.  Is this only for virtual content?  How does a hybrid program operate?  We currently use the Crowd Compass App for in person events.  How will this work alongside the Virtual Attendee Hub or is there another solution in the pipeline?

------------------------------
Lauren Rashidi
Chapter Administrator
YPO
------------------------------


Original Message:
Sent: 08-27-2020 11:20
From: McNeel Keenen
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

HI Beline

Thanks for joining us at Connect!  My sessions will be coming very soon in September.   One on One virtual appointments are supported today for Exhibitor appointments and we will be introducing support for all attendee to attendee appointments in Q4.  

For exhibitors, we do have a fair amount of functionality available today in the virtual attendee hub like Exhibitor and Sponsor listings, Exhibitor Documents, Sponsored Sessions, Video Conferencing and Inbound leads.  You may find the Virtual Attendee Hub actually is a great fit for your event now. 

As for the Event App part of Virtual Attendee Hub, it's actually available now.  We launched the early adopted in March and we went into General Availability on august 1st.  The great thing is that it's all on one platform and it's one unified solution. 

------------------------------
McNeel Keenen
Cvent Staff Community Member


Original Message:
Sent: 08-26-2020 15:32
From: Béline FALZON
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello McNeel, 

It's thrilling seeing a bit of what Cvent is working on with the Engagement Hub. While I've been enjoying Cvent Connect so far, it is my understanding that many features are not yet available. Do you have a timeline for when features such as My Sessions and One-on-One Appointments between attendees will become available? 
In the meantime, and since our events do not have exhibitor and sponsors as a big component, we are considering using CrowdCompass to add a bit of that engagement layer to our virtual events, using both the desktop and app versions. That said, I know you will eventually sunset CrowdCompass in favor of the app you are building alongside the Engagement Hub. Any timeline on that as well? Will clients who have CrowdCompass be shifted into that new app? 

Thank you!

------------------------------
Béline FALZON
Conference Program Specialist II
California Teachers Association

Hi McNeel

First, I have to applaud CVENT on the exceptional CVENT Virtual Event.  Everything that I saw and experienced was top notch.  One of the items I noticed was the help bot.    How did that work on the platform?  Did you have multiple people in the background answering the questions?  I thought the response time was fantastic.  Moving to virtual, we have also experienced the need for a help desk, and this was the perfect solution.  Is the help bot a part of the package or an outside company.  Right now we are using the old fashion send us an email or text, and we will work with resolving your issues.  Most of our problems usually are sign-on issues.  I can not remember if you had to sign on before the help option was available.  My question to you is how can technology help us with our attendees with on the spot questions, from the sign-on issues to signing into sessions.

------------------------------
linda meunier
Sr. Event Planner
Deutsch Family Wine & Spirits
------------------------------

Hi Linda, 

thanks for joining!  We are working hard to allow our customers to create a similar experience as connect virtual. We got a lot of great feedback from attendees on their chat bot experience. We plan to launch support for allowing our customers to bring their own chat bot service starting in Q4 of this year.  

------------------------------
McNeel Keenen
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-27-2020 11:03
From: linda meunier
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi McNeel

First, I have to applaud CVENT on the exceptional CVENT Virtual Event.  Everything that I saw and experienced was top notch.  One of the items I noticed was the help bot.    How did that work on the platform?  Did you have multiple people in the background answering the questions?  I thought the response time was fantastic.  Moving to virtual, we have also experienced the need for a help desk, and this was the perfect solution.  Is the help bot a part of the package or an outside company.  Right now we are using the old fashion send us an email or text, and we will work with resolving your issues.  Most of our problems usually are sign-on issues.  I can not remember if you had to sign on before the help option was available.  My question to you is how can technology help us with our attendees with on the spot questions, from the sign-on issues to signing into sessions.

------------------------------
linda meunier
Sr. Event Planner
Deutsch Family Wine & Spirits
------------------------------

Hello, Cvent Community!

My name is Shiloh Frauen and I am a Senior Product Manager at Cvent working directly on the Cvent Virtual Attendee Hub®. We are excited to join you in the Open Forum today and answer the questions you have around the Virtual Attendee Hub and your virtual meetings and events. We are sure you learned a ton through Cvent CONNECT Virtual the past 2 days and are ready to continue the conversation. Please click the blue Reply button to post your questions, and my colleagues and I will respond to you during this one-hour live session. Thank you! 
Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based upon features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.

------------------------------
Shiloh Frauen
Senior Product Manager
Cvent Staff Community Member
------------------------------

Shiloh
Does this mean the questions we already being submitted are not being answered in this forum?  
thank you

------------------------------
Sherry Mountford
Sr Director Tradeshow Events
Asembia
------------------------------

Original Message:
Sent: 08-27-2020 11:04
From: Shiloh Frauen
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello, Cvent Community!

My name is Shiloh Frauen and I am a Senior Product Manager at Cvent working directly on the Cvent Virtual Attendee Hub®. We are excited to join you in the Open Forum today and answer the questions you have around the Virtual Attendee Hub and your virtual meetings and events. We are sure you learned a ton through Cvent CONNECT Virtual the past 2 days and are ready to continue the conversation. Please click the blue Reply button to post your questions, and my colleagues and I will respond to you during this one-hour live session. Thank you! 
Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based upon features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.

------------------------------
Shiloh Frauen
Senior Product Manager
Cvent Staff Community Member
------------------------------

Hi Sherry,

Our Product Managers are jumping in now and responding to all of the existing questions on the thread. We wanted to kick off the live session to let other users know they can post now if they haven't already. You should see the responses from our team coming through shortly. :)

Best,

Danni

------------------------------
Danni Czark
Senior Associate, Online Community Marketing
Cvent
------------------------------

Original Message:
Sent: 08-27-2020 11:12
From: Sherry Mountford
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Shiloh
Does this mean the questions we already being submitted are not being answered in this forum?  
thank you

------------------------------
Sherry Mountford
Sr Director Tradeshow Events
Asembia
------------------------------


Original Message:
Sent: 08-27-2020 11:04
From: Shiloh Frauen
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello, Cvent Community!

My name is Shiloh Frauen and I am a Senior Product Manager at Cvent working directly on the Cvent Virtual Attendee Hub®. We are excited to join you in the Open Forum today and answer the questions you have around the Virtual Attendee Hub and your virtual meetings and events. We are sure you learned a ton through Cvent CONNECT Virtual the past 2 days and are ready to continue the conversation. Please click the blue Reply button to post your questions, and my colleagues and I will respond to you during this one-hour live session. Thank you! 
Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based upon features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.

------------------------------
Shiloh Frauen
Senior Product Manager
Cvent Staff Community Member

You mentioned that the Virtual Attendee Hub has an app.  Is this a new app, and will this app be replacing crowdcompass?

------------------------------
linda meunier
Sr. Event Planner
Deutsch Family Wine & Spirits
------------------------------

Original Message:
Sent: 08-27-2020 11:04
From: Shiloh Frauen
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello, Cvent Community!

My name is Shiloh Frauen and I am a Senior Product Manager at Cvent working directly on the Cvent Virtual Attendee Hub®. We are excited to join you in the Open Forum today and answer the questions you have around the Virtual Attendee Hub and your virtual meetings and events. We are sure you learned a ton through Cvent CONNECT Virtual the past 2 days and are ready to continue the conversation. Please click the blue Reply button to post your questions, and my colleagues and I will respond to you during this one-hour live session. Thank you! 
Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based upon features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.

------------------------------
Shiloh Frauen
Senior Product Manager
Cvent Staff Community Member
------------------------------

Hello Linda, 

Virtual Attendee Hub does have an app! We wanted to build a mobile experience that was 100% part of our Cvent platform to make it even easier for you to build a complete experience for your attendees. It is a new app and will eventually replace our CrowdCompass experience. CrowdCompass will be supported throughout 2021 but Attendee Hub is available for use today so you can choose when moving makes sense for you. 

------------------------------
Shiloh Frauen
Senior Product Manager
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-27-2020 11:30
From: linda meunier
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

You mentioned that the Virtual Attendee Hub has an app.  Is this a new app, and will this app be replacing crowdcompass?

------------------------------
linda meunier
Sr. Event Planner
Deutsch Family Wine & Spirits
------------------------------


Original Message:
Sent: 08-27-2020 11:04
From: Shiloh Frauen
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello, Cvent Community!

My name is Shiloh Frauen and I am a Senior Product Manager at Cvent working directly on the Cvent Virtual Attendee Hub®. We are excited to join you in the Open Forum today and answer the questions you have around the Virtual Attendee Hub and your virtual meetings and events. We are sure you learned a ton through Cvent CONNECT Virtual the past 2 days and are ready to continue the conversation. Please click the blue Reply button to post your questions, and my colleagues and I will respond to you during this one-hour live session. Thank you! 
Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based upon features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.

------------------------------
Shiloh Frauen
Senior Product Manager
Cvent Staff Community Member

For the virtual booth, did Cvent staff add all the exhibitor's content or is there a way for an exhibitor to do this themselves? Do you have support documentation for exhibitors that clients can provide to their exhibitors on how to participate in the virtual booth as an exhibitor?

------------------------------
Julie LaMarche
Communications and Marketing Coordinator/Conference Manager
CIS Trust (Prev. City County Insurance Services)
------------------------------

Hi Julie, 

The exhibitor resource center allows exhibitors to manage a lot of content on their own. Cvent does facilitate the management of virtual booths. We are working on providing support documentation available.

------------------------------
Jackie Ramos
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-27-2020 11:35
From: Julie LaMarche
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

For the virtual booth, did Cvent staff add all the exhibitor's content or is there a way for an exhibitor to do this themselves? Do you have support documentation for exhibitors that clients can provide to their exhibitors on how to participate in the virtual booth as an exhibitor?

------------------------------
Julie LaMarche
Communications and Marketing Coordinator/Conference Manager
CIS Trust (Prev. City County Insurance Services)
------------------------------

Hello Cvent Experts, 

how do you feel that the Higher Ed Community can benefit from using the Attendee Hub? We have many departments that are looking for ways to "pin" a participant with a speaker so that it simulates them asking the question directly. Another request we are having is options to host virtual poster sessions for students. A poster session is kind of like an exhibitor hall where students will present their final project and have judges ask them questions about their findings. I would love to hear your thoughts.

------------------------------
Eva Roig
Implementation Specialist Cvent/EMS
The Commons Learning Center at The University of Texas at Austin
------------------------------

Hey Eva! Thanks for joining us. We see a lot of opportunities for virtual events in the higher ed space. For poster sessions, we're thinking about how best to optimize the product long-term, one way to facilitate them would be through virtual booths, with each student as an exhibitor and scheduled time for their presentations. They could also be managed as sessions, depending on the volume. For speaker and attendee interaction, we do plan to continue to extend Live Q&A functionality with things like written responses directly from speaker to attendee. Our product team loves hearing feedback and working through solutions with customers, so feel free to reach out to your account team if you're interested in a deeper discussion.

------------------------------
Carl Aldrich
Director of Product Management
Cvent, Inc.
------------------------------

Original Message:
Sent: 08-27-2020 11:39
From: Eva Roig
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello Cvent Experts, 

how do you feel that the Higher Ed Community can benefit from using the Attendee Hub? We have many departments that are looking for ways to "pin" a participant with a speaker so that it simulates them asking the question directly. Another request we are having is options to host virtual poster sessions for students. A poster session is kind of like an exhibitor hall where students will present their final project and have judges ask them questions about their findings. I would love to hear your thoughts.

------------------------------
Eva Roig
Implementation Specialist Cvent/EMS
The Commons Learning Center at The University of Texas at Austin
------------------------------

Eva, one other thought here - there is a new HigherEd Resource page within the community (https://community.cvent.com/resources/highered) that you can check for future huddles with other HigherEd customer where you might be able to work through specific use cases with others. Thanks!

------------------------------
Carl Aldrich
Director of Product Management
Cvent, Inc.
------------------------------

Original Message:
Sent: 08-27-2020 11:39
From: Eva Roig
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hello Cvent Experts, 

how do you feel that the Higher Ed Community can benefit from using the Attendee Hub? We have many departments that are looking for ways to "pin" a participant with a speaker so that it simulates them asking the question directly. Another request we are having is options to host virtual poster sessions for students. A poster session is kind of like an exhibitor hall where students will present their final project and have judges ask them questions about their findings. I would love to hear your thoughts.

------------------------------
Eva Roig
Implementation Specialist Cvent/EMS
The Commons Learning Center at The University of Texas at Austin
------------------------------

Hi Team,

Awesome job with Cvent Connect Virtual! Really excited about the Attendee Hub. For the page tabs within the Hub, are these hardcoded or can the text be changed? For example, if we have a collaborative event with other organizations, could we change "Sponsors" to "Partners"?

If we have attendees select the sessions they would like to attend in the registration process, is there a way to differentiate "My Sessions" versus all available sessions? Additionally, can the session page be dynamic so that it populates with the current day's sessions at the top versus having to scroll down?

Thank you!

------------------------------
Mary Sykora
Event Planning Specialist
Wounded Warrior Project
------------------------------

Hi Mary- thanks for the kind words and thanks for joining as at Connect Virtual.  All of the text in AttendeeHub can be edited.  We have a language management tool that allows you to edit any default system text.  

And yes- "My Sessions" was something that wasn't quite ready in time for Connect Virtual but it's coming soon.  Attendees will be able to build their agenda in AttendeeHub so no need to make them do it during the registration process if you don't want to.  

As for the session list - yes we have heard that feedback and will no doubt be incorporating enhancements to the session list on the roadmap soon.  

------------------------------
McNeel Keenen
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-27-2020 11:42
From: Mary Sykora
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

Hi Team,

Awesome job with Cvent Connect Virtual! Really excited about the Attendee Hub. For the page tabs within the Hub, are these hardcoded or can the text be changed? For example, if we have a collaborative event with other organizations, could we change "Sponsors" to "Partners"?

If we have attendees select the sessions they would like to attend in the registration process, is there a way to differentiate "My Sessions" versus all available sessions? Additionally, can the session page be dynamic so that it populates with the current day's sessions at the top versus having to scroll down?

Thank you!

------------------------------
Mary Sykora
Event Planning Specialist
Wounded Warrior Project
------------------------------

 There was a popular question that came in live during Cvent CONNECT Virtual that the team was not able to get to live that we can share out now…. McNeel HOW did you manage the beard disappearing? This would be so cool to use for a webinar/conference. 

​

------------------------------
Jodi Meier
Online Community Manager
------------------------------

very popular question!!   it;s actually an app from snap chat called Snap Camera.  You can install it on your mac or PC.  Then when you are using pretty much any live stream production or webinar tool, you can select Snap Camera as your camera source instead of your webcam.  I've actually been torturing the team helping us manage the AMA today for this whole hour! see attached :)

------------------------------
McNeel Keenen
Cvent Staff Community Member
------------------------------

Original Message:
Sent: 08-27-2020 11:54
From: Jodi Meier
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events

 There was a popular question that came in live during Cvent CONNECT Virtual that the team was not able to get to live that we can share out now…. McNeel HOW did you manage the beard disappearing? This would be so cool to use for a webinar/conference. 

​

------------------------------
Jodi Meier
Online Community Manager
------------------------------

Thank you all for your contributions today, and a huge thank you to our Cvent Product Managers for your insight on Cvent's new Virtual Attendee Hub and the new normal of virtual and hybrid events!

We will be closing this thread, however if you have additional questions or best practices be sure to post a new discussion in the Open Forum. You can also search the tag #ManagingVirtualEvents to see the many thoughtful conversations focusing on virtual events and the future of hybrid events. If you have product feedback on the Virtual Attendee Hub, be sure to share it as an idea in the Ideas section of the Community and select the new Virtual Attendee Hub category.

P.S. If you missed Cvent CONNECT Virtual, you still have the chance to register and watch all of the content on-demand.

------------------------------
Danni Czark
Senior Associate, Online Community Marketing
Cvent
------------------------------

Original Message:
Sent: 08-27-2020 11:57
From: McNeel Keenen
Subject: Ask the Expert event with Product Managers – Cvent Virtual Attendee Hub® and Virtual Events