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  • 1.  Error Message

    Posted 01-15-2020 10:05
    Can anyone tell me what triggers this error when someone is trying to register for an event..."You can't edit all three identification fields. Please check the information you entered and try again." And what are 'all three identification fields'? First name, last name, and email address?
    #Flex-Creating/ManagingEvents

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    Flora M. Shirocky
    Loss Prevention Secretary
    Texas Municipal League Intergovernmental Risk Pool
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  • 2.  RE: Error Message

    Posted 01-21-2020 10:51
    Edited by Kameron Kidd 07-31-2023 15:11

    Hi Flora,

    I hope you are well! This error can be prompted by several reasons, essentially when invitee details are recognized (through Invitation Forwarding, Invitation List, etc.) and then they are changed during registration. It would be best to open a case and troubleshoot further with our 24/7 Customer Care team so they can discuss your event's particular settings and the way the invitees are accessing registration.

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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