Open Forum

 View Only
  • 1.  New Reports

    Posted 03-16-2021 21:21
    Did anyone else with saved new cross event reports have an issue last week with the Date Range changing and defaulting to Previous 2 Quarters?
    #ReportingandInsights

    ------------------------------
    Renee Palardy
    Event Data Analyst Manager
    Johnson & Johnson Services, Inc. (DePuy Synthes Companies)
    ------------------------------


  • 2.  RE: New Reports

    Posted 03-17-2021 08:23
    Hi Renee,

    I had the exact thing happen to all of our saved cross event reports.

    ------------------------------
    colleen scholl
    PROJECT MANAGER
    Ascensus
    ------------------------------



  • 3.  RE: New Reports

    Posted 03-18-2021 07:59

    Thank you for letting me know it's not just me!!! 


    I submitted a case but no root cause could be found. There are many things I like about the new reports but they are terribly slow and unreliable. 



    ------------------------------
    Renee Palardy
    Event Data Analyst Manager
    Johnson & Johnson Services, Inc. (DePuy Synthes Companies)
    ------------------------------



  • 4.  RE: New Reports

    Posted 03-19-2021 16:57
    Hello, 

    We have the same issue. The contact reports revert to previous three months as the date filter. I have asked and questioned and have been told it is not an issue. Good to know it is not just us.


    ------------------------------
    Laura Cloninger
    Membership and Event Registration Coordinator
    Association for Manufacturing Excellence
    ------------------------------



  • 5.  RE: New Reports

    Posted 03-19-2021 17:02

    Hi, all!

    I'm going to check into any active cases, as well as connect with our Product Management team on the above. I want to ensure you all are getting a proper resolution for this. I'll follow up here or in direct messages through your Community profile inbox if I have specific questions!

    Best,

    Danni 



    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 6.  RE: New Reports

    Posted 03-22-2021 14:50

    Hi all,

    I hope you had nice weekends! I touched base with one of our Product Managers who shared that there was an issue that occurred during that time frame, and they have identified the resolution and released it today. Apologies for any concern or confusion this may have caused! 

    If you have any questions, please let me know and I'm happy to follow up with the product team.

    Best,

    Danni



    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------