Cvent Support advised me a couple days ago that CANCELing the event in Cvent would prompt automatic refunding of any outstanding payments within 24-28 hours. Having cancelled events afterward, I;'m still not seeing those automatic refunds take place.
I'm beginning to wonder if Refund Policies must be create BEFORE the cancellation, although no mention was made of having to create them beforehand, if at all.
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Doug Gorrie
Vp Membership
ISACA - North Texas Chapter
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Original Message:
Sent: 03-13-2020 15:34
From: Ravenna Legare
Subject: Refunds
Yes you can - in your fee's section I believe?
I'm not seeing any automatic cancellations going through for CC payments for an event that was cancelled yesterday though...
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Ravenna Legare
Assistant to Director of Communications
California County Superintendents Educational Services Association (ccsesa)
Original Message:
Sent: 03-13-2020 11:27
From: Steven Schlossman
Subject: Refunds
Refunding Cancelled Items
Cancelled items with refund policies will automatically be refunded, but, for those without, you'll need to refund them yourself by following the steps below. If they haven't paid, you'll have the option to delete the item from the order altogether.
Wonder if I can create a refund policy after going live?
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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
Original Message:
Sent: 03-12-2020 22:11
From: Collier, Maria
Subject: Refunds
If a programs that has payments is completely cancelled, can you refund the attendees at one time or do you have to touch each individual record?
#Miscellaneous
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Collier, Maria
Registration Manager
BCD Meetings & Events LLC
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