Open Forum

We need to account for VAT for several events where payments were previously managed entirely offline. Setting up the standard tax is easy enough using the operators in the Tax Schedule tool - addresses within a specific country are charged the tax, while addresses outside the country aren't charged the tax - but I don't see a way to manage any of the exceptions that we would need to be able to account for, most particularly the two scenarios in which an individual without a VAT number to claim registers or if someone outside of the country doesn't provide their VAT number.  Legally, we are required to charge VAT in those circumstances, but I can't see a way to set up either exception - has anyone successfully done this?

Thanks!

#Classic-Creating/ManagingEvents

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Elena Vidas
Korn Ferry
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Hi Elena,

VAT tax is such a challenge in general! As a tax consulting firm, this is something that our US and Canada clients are often confused by - and they often overpay VAT tax (which is where our VAT team comes in to assist them!).

It looks like you may need to build out all of the VAT options (and exclusions) separately. Since I am in the tax industry, here's a link to a handy dandy map of current VAT rates that you may find useful if you do indeed need to build out all the scenarios (and if that's the case, this is a needed process improvement for the Cvent team!!!): https://taxfoundation.org/vat-rates-europe-2019/

I found a couple of articles in the Knowledge Base that might be useful to you:

https://support.cvent.com/apex/CommunityArticle?id=000002435

https://support.cvent.com/apex/CommunityArticle?id=000002453

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Lori Wildman
Senior Marketing Manager
DuCharme McMilllen & Associates
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Hi. I'm curious if you were able to find a solution for the exceptions you mentioned above?

We have a similar use case and have found the Tax Schedule tool works great to address the tax charged based on country. I'm also finding it difficult to add any custom logic based on whether they are an individual in the EU without a valid VAT EU tax number.

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Carley Core
Product Manager, Event Technology
Pax8United States
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