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Virtual Event FAQ's - What to Ask

  • 1.  Virtual Event FAQ's - What to Ask

    Posted 10 days ago
    Hi everyone! 

    Slowly but surely my team's virtual events have been getting more and more complicated; I've been pushing for FAQ pages to be included in all of our virtual event Cvents but so far it had been shut down. I am now getting the "go ahead" to draft an FAQ for an upcoming event and - other than my event-specific questions - I would love some input on great questions to include for a virtual event that maybe I haven't thought of. 

    Maybe you attended a virtual event that had something that jumped out at you, I'd love to hear! 😊
    #Miscellaneous
    #PromotingYourEvent

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    Natalia Ramirez
    Trade Show & Events Planner
    Visit Orlando
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  • 2.  RE: Virtual Event FAQ's - What to Ask

    Posted 10 days ago
    Hi Natalia! 

    We hosted our first large international virtual conference last summer. 
    We organized our FAQ page in section:
    • general conference info (dates, is there an app, session material, building agenda, fees and time zones) - what to wear (we used that as a bit of a smile since it was still right in the middle of most global lockdowns)
    • attendee info (I can't find my registration email, how to modify registration, I need to cancel)
    • session information (what type of sessions, what technology will be used, live vs on demand, social/networking info)

    Having the page seems to seriously reduced the number of questions we received from staff (on behalf of attendees) and directly from attendees.
    We're going to continue using them. 
    Hope this helps!

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    Sophie Pierronnet
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  • 3.  RE: Virtual Event FAQ's - What to Ask

    Posted 10 days ago
    When it comes to how I implemented a first-time virtual event, it was helpful to ask "what's different about a virtual event," and "where do I go to participate in the virtual event?"

    For where to go, this is where it is important to stress that the registration website is NOT where you go to view the content. They'll go to the Virtual Attendee Hub (if that is what you are using). 

    For "what's different," you may want to go over some common ways to engage: Live Q&A for sessions, polling in the CrowdCompass app if that is what you are using, how to interact with Exhibitors in the Attendee Hub, etc. Defining the ways people wil interact and "get things done" in a virtual environment VS in an onsite-live-in-person one helps the attendees to understand the new virtual paradigm.

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    Brenda Ainsburg
    Channel Program Manager
    brenda.ainsburg@siemens.com
    Siemens Aktiengesellschaft
    United States
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  • 4.  RE: Virtual Event FAQ's - What to Ask

    Posted 10 days ago

    Hi Natalia,
    I've been adding  more info about log in for day of event - examples like:
    if it's a private virtual event and the platform needs an authentication process
    what browser is preferred - Chrome, Edge or Firefox
    for events where Continuing Education credits are offered, reiterating steps like answering the polling questions for continuing education credits

    Hope this helps,

    Jenn



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    Jenn Wang
    Meeting planner
    EY Global Services Limited
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  • 5.  RE: Virtual Event FAQ's - What to Ask

    Posted 9 days ago
    Natalie, will you be using Zoom? if so I have a FAQ sheet that caters to Zoom I can share! Just let me know.

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    McKenna Gorham
    Meetings Assistant
    North Carolina Bankers Association
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  • 6.  RE: Virtual Event FAQ's - What to Ask

    Posted 9 days ago
    I would also like to see your FAQs with Zoom. 

    Eva T. Roig
    Implementation Specialist
    Cvent Program Coordinator/ EMS

    Commons Event Services | University of Texas at Austin
    10100 Burnet Road | Bldg 137 | Austin, TX 78758
    Office: 512-471-2686 | Hotline: 512-471-5898





  • 7.  RE: Virtual Event FAQ's - What to Ask

    Posted 9 days ago
    See below!

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    McKenna Gorham
    Meetings Assistant
    North Carolina Bankers Association
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  • 8.  RE: Virtual Event FAQ's - What to Ask

    Posted 9 days ago
    @McKenna Gorham Yes, we are! That would be wonderful!​​

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    Natalia Ramirez
    Trade Show & Events Planner
    Visit Orlando
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  • 9.  RE: Virtual Event FAQ's - What to Ask

    Posted 9 days ago
    Edited by McKenna Gorham 9 days ago
    Hopefully this may help. One thing that helped was in the beginning of starting Zoom, hash out the roles. One person is just in charge of the slides, one person is just in charge of spotlighting, muting speakers, etc, one person is just the chat monitor, etc. In every session we rename one person as AV HELP so attendees can chat/call/text that person if they have AV needs. 

    Once you get the hang of it, you won't need as many helpers. 

    A lot of the attachments are copied from Zoom! 

    Best of luck!!!

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    McKenna Gorham
    Meetings Assistant
    North Carolina Bankers Association
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