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How to reconcile CVENT transactions with Moneris reports

  • 1.  How to reconcile CVENT transactions with Moneris reports

    Posted 13 days ago
    How do I reconcile Moneris transaction reporting with CVENT reporting? None of the fields in CVENT financial appear to match the Moneris Order ID. Any help appreciated, this is our first event.

    Thanks in advance
    Giovanna
    #ReportingandInsights

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    Giovanna Boniface
    Vice President of Corporate Affairs
    Royal Architectural Institute of Canada
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  • 2.  RE: How to reconcile CVENT transactions with Moneris reports

    Cvent Staff
    Posted 8 days ago
    Hi Giovanna,

    I hope you are well! We would recommend using the Online Transactions report within your event to reconcile compared to your Moneris account. Additionally, if you have any specific questions regarding your merchant account or the gateway, we have our Ecommerce team that you can reach out to directly through our 24/7 Customer Care line (866-318-4357, Option 1 for Event, Option 4 for Ecommerce).

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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