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Discount codes after registration?

  • 1.  Discount codes after registration?

    Posted 06-07-2021 10:49
    Hello all - I have a registrant who completed their order and then requested a discount code once the registration was submitted. I tried modifying the registration, but since there were no other changes to the registration, I could not apply the code.

    Does anyone know how to add a discount code after someone completes a registration? For tracking purposes, I would rather enter the code than modify the price.

    Thanks!
    #Flex-Creating/ManagingEvents

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    Krysten Bennett
    Communications and Technology Director
    Ohio Veterinary Medical Association
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  • 2.  RE: Discount codes after registration?

    Community MVP
    Posted 06-07-2021 11:08
    Hi Krysten-

    Yes, you can modify the order once it is complete and apply a discount code. You will need to do the following:
    1. Access the registration information for the attendee.
    2. Go to  "Orders & Payments"
    3. Under "Order Details", click on the item fee you wish to apply the discount
    4. Click on the "Adjust Order Amount" button.
    5. It will pop up a window where you can update the item "fee" amount. You will have to manually adjust the fee for the discount code you are applying.
      1. If it is a $50 discount and the registration fee was $300, you would deduct $50 and update the total to $250.
      2. Click on the three dots "..." button under the discount code section. Find the discount code you wish to apply, click the "select" text to apply.
      3. Add any internal notations you wish in the "internal note" section.
    6. Click "SAVE"
      1. You should see the screen refresh and see the updated total. 
      2. Click on the "CLOSE" button.
    7. Once back to the "Orders & Payments" screen, if there is a refund due, you can now issue a refund by using the "ACTIONS" button drop down.
    Hope that helps!

    ------------------------------
    Lindsay Buchanan
    Meetings Management Consultant
    Intent Strategy Group (A Division of M&IW)
    M +1 262.488.4537
    lbuchanan@meetings-incentives.com
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  • 3.  RE: Discount codes after registration?

    Posted 06-07-2021 11:20
    Success! Thanks, Lindsay. Glad there was an easy solution. :)

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    Krysten Bennett
    Communications and Technology Director
    Ohio Veterinary Medical Association
    ------------------------------