We have had issues with the simulive sessions starting at various times so that when an attendee logged in, the session may have already been an hour into the 4 hour session. We determined for that specific instance, it was due to the device time on the attendees computer. Example: an attendee was in CT and didn't realize their laptop or computer were set in ET.
I haven't had issues with Chat and Q&A not working.
But I have had challenges where I had a session that did not have the livestream capability. The feeds for those sessions were not auto generated 48 hours prior to the meeting. We have learned to have CVENT run a red flag report 2 days prior to our meeting in order to check for those issues up front.
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Jennifer Hartwick
Senior Continuing Education Coordinator
Curators of the University of Missouri
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Original Message:
Sent: 10-14-2021 13:58
From: Yehuda Isenberg
Subject: VAH - event went horribly wrong, anyone else have issues?
I'm looking for customers with similar experiences- we've already talked to the account team, who suggested I reach out here.
thanks,
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Yehuda Isenberg
Associate Director, Education ACO
The Joint Commission
Original Message:
Sent: 10-14-2021 12:47
From: Andrea Zobens
Subject: VAH - event went horribly wrong, anyone else have issues?
Hi @Yehuda Isenberg
Very sorry to hear about the experience and I have connected with your account team to ensure these are being addressed for you!
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Andrea Zobens
Online Community Manager, Cvent
Original Message:
Sent: 10-14-2021 10:09
From: Yehuda Isenberg
Subject: VAH - event went horribly wrong, anyone else have issues?
We had a smooth dry run no issues whatsoever. Then during the event:
- Our "simulive" session video started at different times on different people's computer.
- Chat didn't work for ANYONE in the event (error message)
- We couldn't make any last minute changes to the Attendee Hub (more error messages)
Anyone else have this type of experience? It really defeated the purpose of using VAH..
Thanks!
#EventApp
#Miscellaneous
#ManagingVirtualEvents
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YI
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