Open Forum

I am receiving reports of someone who can't proceed past the landing page on a registration - when he clicks proceed to register, he gets an error message that says "the time has expired on this registration."

I've checked the start dates and end dates of the event, and they are fine, and I can't replicate the error if I walk through the registration steps. Any ideas on how to resolve this?

Thanks!
#Flex-Creating/ManagingEvents

------------------------------
Elena Vidas
Manager, Training and Client Education
Korn Ferry
------------------------------

Hi Elena,

The error message "the time has expired on this registration" will appear for the invitees when they are on the same page for 20 minutes while registering for the event.

This timeout for Flex - Invitee Side registration is 20 minutes by default as of now and cannot be changed. 

Note: The timeout is refreshed when invitee clicks on Next or Save button while moving through registration pages.

Please advise the invitee to use the link or the email again to register.


------------------------------
-----------------------------------
Brett Sachdeva
Tech Lead
Cvent Client Services
------------------------------

Thank you!

------------------------------
Elena Vidas
Manager, Training and Client Education
Korn Ferry hay Group
------------------------------

Original Message:
Sent: 08-02-2019 13:24
From: Brett Sachdeva
Subject: Time Expired message

Hi Elena,

The error message "the time has expired on this registration" will appear for the invitees when they are on the same page for 20 minutes while registering for the event.

This timeout for Flex - Invitee Side registration is 20 minutes by default as of now and cannot be changed.

Note: The timeout is refreshed when invitee clicks on Next or Save button while moving through registration pages.

Please advise the invitee to use the link or the email again to register.


------------------------------
-----------------------------------
Brett Sachdeva
Tech Lead
Cvent Client Services
------------------------------

Any suggestions if that didn't work?  We've had this registrant switch browsers and clear his caches, and he is still getting the same error message.

------------------------------
Elena Vidas
Manager, Training and Client Education
Korn Ferry hay Group
------------------------------

Original Message:
Sent: 08-02-2019 13:51
From: Elena Vidas
Subject: Time Expired message

Thank you!

------------------------------
Elena Vidas
Manager, Training and Client Education
Korn Ferry hay Group
------------------------------


Original Message:
Sent: 08-02-2019 13:24
From: Brett Sachdeva
Subject: Time Expired message

Hi Elena,

The error message "the time has expired on this registration" will appear for the invitees when they are on the same page for 20 minutes while registering for the event.

This timeout for Flex - Invitee Side registration is 20 minutes by default as of now and cannot be changed.

Note: The timeout is refreshed when invitee clicks on Next or Save button while moving through registration pages.

Please advise the invitee to use the link or the email again to register.


------------------------------
-----------------------------------
Brett Sachdeva
Tech Lead
Cvent Client Services

di you figure out what was going on? I've had 4 of my attendees from different company's report this issue and can't seem to replicate it. 

------------------------------
Samantha Moeller
Executive Assistant, Conference Planner
Royalty PharmaUnited States
------------------------------

Original Message:
Sent: 08-06-2019 10:41
From: Elena Vidas
Subject: Time Expired message

Any suggestions if that didn't work?  We've had this registrant switch browsers and clear his caches, and he is still getting the same error message.

------------------------------
Elena Vidas
Manager, Training and Client Education
Korn Ferry hay Group
------------------------------


Original Message:
Sent: 08-02-2019 13:51
From: Elena Vidas
Subject: Time Expired message

Thank you!

------------------------------
Elena Vidas
Manager, Training and Client Education
Korn Ferry hay Group


Original Message:
Sent: 08-02-2019 13:24
From: Brett Sachdeva
Subject: Time Expired message

Hi Elena,

The error message "the time has expired on this registration" will appear for the invitees when they are on the same page for 20 minutes while registering for the event.

This timeout for Flex - Invitee Side registration is 20 minutes by default as of now and cannot be changed.

Note: The timeout is refreshed when invitee clicks on Next or Save button while moving through registration pages.

Please advise the invitee to use the link or the email again to register.


------------------------------
-----------------------------------
Brett Sachdeva
Tech Lead
Cvent Client Services

Hi Samantha,

If you are continuing to have issues with attendees completing registration I would open a case with our Customer Care team so that they can troubleshoot this and escalate if needed.

Hope this helps!

Julianna 

------------------------------
Julianna Hampshire
Lead Customer Success Advisor
SalesforceGenericAccountUnited States
------------------------------

Original Message:
Sent: 05-26-2026 16:30
From: Samantha Moeller
Subject: Time Expired message

di you figure out what was going on? I've had 4 of my attendees from different company's report this issue and can't seem to replicate it. 

------------------------------
Samantha Moeller
Executive Assistant, Conference Planner
Royalty PharmaUnited States
------------------------------


Original Message:
Sent: 08-06-2019 10:41
From: Elena Vidas
Subject: Time Expired message

Any suggestions if that didn't work?  We've had this registrant switch browsers and clear his caches, and he is still getting the same error message.

------------------------------
Elena Vidas
Manager, Training and Client Education
Korn Ferry hay Group
------------------------------



Original Message:
Sent: 08-02-2019 13:51
From: Elena Vidas
Subject: Time Expired message

Thank you!

------------------------------
Elena Vidas
Manager, Training and Client Education
Korn Ferry hay Group



Original Message:
Sent: 08-02-2019 13:24
From: Brett Sachdeva
Subject: Time Expired message

Hi Elena,

The error message "the time has expired on this registration" will appear for the invitees when they are on the same page for 20 minutes while registering for the event.

This timeout for Flex - Invitee Side registration is 20 minutes by default as of now and cannot be changed.

Note: The timeout is refreshed when invitee clicks on Next or Save button while moving through registration pages.

Please advise the invitee to use the link or the email again to register.


------------------------------
-----------------------------------
Brett Sachdeva
Tech Lead
Cvent Client Services