Open Forum

Expand all | Collapse all

Managing Portal Logins

  • 1.  Managing Portal Logins

    Posted 04-01-2021 13:47
    Hello, 

     I was wondering if anyone else if having issues with the portal and users who share a login selecting the "reset password" often ? We have it set up so that each group of users have a unique login, but as a member of the group forgets the login they are selecting the forgot password button. Looking for suggestions. 

    Thanks, 
    Laura Cloninger
    #Miscellaneous

    ------------------------------
    Laura Cloninger
    Membership and Event Registration Coordinator
    Association for Manufacturing Excellence
    ------------------------------


  • 2.  RE: Managing Portal Logins

    Community MVP
    Posted 04-02-2021 08:23

    Thanks for posting this, Laura.  This is good to know as we are piloting our new Access Portal. 

    While we are on the subject, is anyone using SSO?  This might mitigate the issue. If yes, did your users have to first complete the 24-hour password setting prior to having the SSO function?



    ------------------------------
    Loretta Peterson
    Events Associate
    CDW
    ------------------------------



  • 3.  RE: Managing Portal Logins

    Community MVP
    Posted 04-09-2021 14:03
    How do we enable the ability for SSO?  That would be great to have!

    ------------------------------
    Michele Gebrayel
    Corporate Event Manager
    DuCharme, McMillen & Associates, Inc.
    ------------------------------



  • 4.  RE: Managing Portal Logins

    Community MVP
    Posted 21 days ago
    Edited by Loretta Peterson 20 days ago
    Hi @Michele Gebrayel,

    My colleague is currently getting our new Access Portal SSO-enabled for our coworker users.  Our Cvent Account Rep confirmed that the SSO will allow our internal coworker users to bypass the password creation process that involves a link that expires in 24 hours.  

    • Engage your Cvent Account Rep and let them know you are interested in the SSO
    • Initiate an inquiry/project request with your company's IT technical resource to get it set up

    Hope this helps!​

    ------------------------------
    Loretta Peterson
    Events Associate
    CDW
    ------------------------------