Open Forum

Expand all | Collapse all

Cancelled session fees

  • 1.  Cancelled session fees

    Community MVP
    Posted 11-25-2020 20:17
    Edited by Steven Schlossman 11-25-2020 20:21
    I had a couple sessions I needed to cancel.
    When I go to the fee page I noticed the fees are still there.
    Once you cancel a session, you can't hide the fee.

    If you are going to cancel a session, hide the fee first if you don't want them to display.

    Added as a suggestion.

    #Flex-Creating/ManagingEvents

    ------------------------------
    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
    ------------------------------


  • 2.  RE: Cancelled session fees

    Cvent Staff
    Posted 12-01-2020 13:29
    Hey Steven,

    Hope you are doing well! I took a further look into this and escalated to our technology team, as this does not seem like the correct behavior. I will keep you updated here with what I hear back from the team.

    Please let me know any questions in the meantime.

    Best,

    Danni

    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 3.  RE: Cancelled session fees

    Community MVP
    Posted 12-01-2020 19:19
    Thank you. :)

    ------------------------------
    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
    ------------------------------



  • 4.  RE: Cancelled session fees

    Cvent Staff
    Posted 12-08-2020 10:26

    Hi Steven,

    I hope you are having a great week so far! I wanted to circle back here - our Technology team confirmed this behavior should be fixed and will be working on the development. I will send you a message once it's complete!

    Best,

    Danni



    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 5.  RE: Cancelled session fees

    Community MVP
    Posted 12-08-2020 19:00
    Thank you again. Glad to help. :)

    ------------------------------
    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
    ------------------------------



  • 6.  RE: Cancelled session fees

    Cvent Staff
    Posted 01-22-2021 15:48
    Hi Steven,

    Happy Friday! I received an update from the technology team that this fix should be implemented. If you see otherwise, please feel free to let me know.

    Thanks again for bringing this to our attention!

    Best,

    Danni

    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 7.  RE: Cancelled session fees

    Community MVP
    Posted 01-22-2021 21:35
    I can confirm, the fees for my cancelled sessions are no longer on my fee page. :)

    ------------------------------
    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
    ------------------------------