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  • 1.  Cvent Payment Services

    Posted 01-23-2020 08:49
    Hello, I am new to cvent and previously used regonline. With regonline chargebacks could not be disputed and as a result we had a chargeback of a fairly large sum and even though customer accepted our no refunds policy to register and had already received a partial refund by check anyway (which I learned to never ever do after that) we were unable to dispute the chargeback. After that I switched to PayPal Pro and have been very satisfied with it for the past two years. But now come to find out cvent doesn't support PayPal Pro. It looks like CVent does dispute chargebacks for their customers which is an improvement over regonline. At least they do dispute it. however would they include the information on the Terms & Conditions customer agreed to to dispute it?   I'm just wondering how effectively they dispute a chargeback. My question is - can anyone speak to an experience with a chargeback and whether disputing it was handled to your satisfaction by cvent? 
    Thanks very much for whatever information you can offer.
    #Miscellaneous

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    Lara Branen
    BJDW LLC
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