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Regret Surveys when not using Cvent emails

  • 1.  Regret Surveys when not using Cvent emails

    Posted 02-10-2020 15:44
    We use Marketo to send out all communications and not the Cvent email platform. With Classic we used to use a regret survey where we could make a weblink to collect declines. In Flex this functionality does not seem to exist unless you are sending invitation emails through Cvent with the data tag to the decline form. As a workaround we have been creating a separate event in Classic to collect all declines. Has anyone else faced this issue, or have a better workaround solution? also can anyone from Cvent let us know when this functionality may be launched in Fex.
    #Flex-Creating/ManagingEvents

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    Mary Hart
    Events Coordinator
    HarbourVest Partners
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  • 2.  RE: Regret Surveys when not using Cvent emails

    Cvent Staff
    Posted 02-17-2020 13:59
    Hi Mary,

    Great news - the Regret Survey weblink is slated for release in Flex this week! Be on the look-out for updates in Product News through the Cvent Community and in your account as our team finalizes this release.

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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  • 3.  RE: Regret Surveys when not using Cvent emails

    Posted 02-19-2020 09:53
    OMG..  We have been waiting for this for sooo long! Can't wait!!!

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    Elaine Barber
    Events Manager
    Associated Luxury Hotels International
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  • 4.  RE: Regret Surveys when not using Cvent emails

    Cvent Staff
    Posted 02-19-2020 12:47
    Hi Elaine and Mary,

    This has officially been released today. :)

    Best,
    Danni

    ------------------------------
    Danni Czark
    Lead Client Success Advisor
    Cvent
    ------------------------------



  • 5.  RE: Regret Surveys when not using Cvent emails

    Posted 02-19-2020 13:54
    I just saw!  So awesome!

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    Elaine Barber
    Events Manager
    Associated Luxury Hotels International
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  • 6.  RE: Regret Surveys when not using Cvent emails

    Posted 02-20-2020 14:10

    This is great news! We have been waiting for this function for some time now. Glad to see it is now available.

    Thank you,

    Mary



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    Mary Hart
    Events Coordinator
    HarbourVest Partners
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  • 7.  RE: Regret Surveys when not using Cvent emails

    Posted 02-21-2020 11:28
    I can't get it to work. Do I add {[E-RSVP NO URL]}  to a Custom Link Button on my website?

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    Angela Ferner
    Assistant Vice President - Event Planning
    Brown Brothers Harriman
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  • 8.  RE: Regret Surveys when not using Cvent emails

    Posted 02-21-2020 11:33
    Hi Angela,

    I think you have to use the weblink.  It's called Regret Survey.

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    Elaine Barber
    Events Manager
    Associated Luxury Hotels International
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  • 9.  RE: Regret Surveys when not using Cvent emails

    Posted 02-24-2020 16:29
    Hi, Danielle - Are declines counted as accepted registrations as it relates to billing?

    Thank you.

    Kristina Campos
    Marketing Operations Manager, William Blair

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    Kristina Campos
    Digital Manager
    William Blair & Company
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  • 10.  RE: Regret Surveys when not using Cvent emails

    Cvent Staff
    Posted 02-25-2020 08:46
    Hi Kristina,

    They are not - they will simply be collected for informational purposes.

    Best,

    Danni

    ------------------------------
    Danni Czark
    Lead Client Success Advisor
    Cvent
    ------------------------------



  • 11.  RE: Regret Surveys when not using Cvent emails

    Posted 02-26-2020 14:11
    Hi Kristina,

    Could you tell me if weblinks will also be available for the regular feedback survey? And if so, when? I was trying to preview the survey I have created for an event happening this weekend, but I can't find an option to do anything until after our event, which is really too late to be testing it.

    Thanks!

    Sharna Pascolo
    Program Director
    Texas Society of Architects

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    Sharna Pascolo
    Program Director
    Texas Society of Architects
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  • 12.  RE: Regret Surveys when not using Cvent emails

    Cvent Staff
    Posted 02-28-2020 13:41
    Hi Sharna,

    Feedback Survey weblinks are on our roadmap and are tentatively slated for a Q2 release with a subject to change. Additionally, you do have the option to test your survey in your event through the Test Survey button on the page.

    Best,

    Danni

    ------------------------------
    Danni Czark
    Lead Client Success Advisor
    Cvent
    ------------------------------