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Regret Surveys when not using Cvent emails

  • 1.  Regret Surveys when not using Cvent emails

    Posted 14 days ago
    We use Marketo to send out all communications and not the Cvent email platform. With Classic we used to use a regret survey where we could make a weblink to collect declines. In Flex this functionality does not seem to exist unless you are sending invitation emails through Cvent with the data tag to the decline form. As a workaround we have been creating a separate event in Classic to collect all declines. Has anyone else faced this issue, or have a better workaround solution? also can anyone from Cvent let us know when this functionality may be launched in Fex.
    #Flex-Creating/ManagingEvents

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    Mary Hart
    Events Coordinator
    HarbourVest Partners
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  • 2.  RE: Regret Surveys when not using Cvent emails

    Cvent Staff
    Posted 8 days ago
    Hi Mary,

    Great news - the Regret Survey weblink is slated for release in Flex this week! Be on the look-out for updates in Product News through the Cvent Community and in your account as our team finalizes this release.

    Best,
    Danni

    ------------------------------
    Danni Czark
    Lead Client Success Advisor
    Cvent
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  • 3.  RE: Regret Surveys when not using Cvent emails

    Posted 6 days ago
    OMG..  We have been waiting for this for sooo long! Can't wait!!!

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    Elaine Barber
    Events Manager
    Associated Luxury Hotels International
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  • 4.  RE: Regret Surveys when not using Cvent emails

    Cvent Staff
    Posted 6 days ago
    Hi Elaine and Mary,

    This has officially been released today. :)

    Best,
    Danni

    ------------------------------
    Danni Czark
    Lead Client Success Advisor
    Cvent
    ------------------------------



  • 5.  RE: Regret Surveys when not using Cvent emails

    Posted 6 days ago
    I just saw!  So awesome!

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    Elaine Barber
    Events Manager
    Associated Luxury Hotels International
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  • 6.  RE: Regret Surveys when not using Cvent emails

    Posted 5 days ago

    This is great news! We have been waiting for this function for some time now. Glad to see it is now available.

    Thank you,

    Mary



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    Mary Hart
    Events Coordinator
    HarbourVest Partners
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  • 7.  RE: Regret Surveys when not using Cvent emails

    Posted 4 days ago
    I can't get it to work. Do I add {[E-RSVP NO URL]}  to a Custom Link Button on my website?

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    Angela Ferner
    Assistant Vice President - Event Planning
    Brown Brothers Harriman
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  • 8.  RE: Regret Surveys when not using Cvent emails

    Posted 4 days ago
    Hi Angela,

    I think you have to use the weblink.  It's called Regret Survey.

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    Elaine Barber
    Events Manager
    Associated Luxury Hotels International
    ------------------------------



  • 9.  RE: Regret Surveys when not using Cvent emails

    Posted 21 hours ago
    Hi, Danielle - Are declines counted as accepted registrations as it relates to billing?

    Thank you.

    Kristina Campos
    Marketing Operations Manager, William Blair

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    Kristina Campos
    Digital Manager
    William Blair & Company
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  • 10.  RE: Regret Surveys when not using Cvent emails

    Cvent Staff
    Posted 5 hours ago
    Hi Kristina,

    They are not - they will simply be collected for informational purposes.

    Best,

    Danni

    ------------------------------
    Danni Czark
    Lead Client Success Advisor
    Cvent
    ------------------------------