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Challenges with some changes...

  • 1.  Challenges with some changes...

    Posted 17 days ago
    As we are beginning the process of transitioning all our sites from Classic to Flex, we have encountered a few challenges.  Anyone else have problems with:

    1) Limit of 300 sessions per event (our largest meeting had 456 sessions in 2018!)

    2) Ability to check attendees in onsite via kiosk mode for our small volume events (not paying for additional OnArrival currently for our smaller events)

    Any solutions would be appreciated!
    #Flex-Creating/ManagingEvents

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    Christine Rocco

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  • 2.  RE: Challenges with some changes...

    Cvent Staff
    Posted 17 days ago
    Hi Christine,

    Hope you are well!

    I believe below options will help you with smooth transition to Flex:

    1. Session limits can be increased in Flex Events on the basis of overall expected registrations and other agenda items.

    2. Website Kiosk Mode in Flex Events is deprecated and OnArrival Kiosk Mode is the only option. Kiosk Mode in OnArrival is an additional feature but  you can purchase OnArrival Premium Feature for few events i.e the feature usage and charges will depend on the # of events in which OnArrival Premium was activated

    Your Customer Service Advisor should be able to help with both of the above solutions.

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    Brett Sachdeva
    Tech Lead
    Cvent Client Services
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  • 3.  RE: Challenges with some changes...

    Posted 17 days ago

    Thank you Brett - that is good news about the increase in session limits.

    Regarding updating attendance/checkin onsite - it seems like the only way to do that in Flex is to pay for additional features - OnArrival Premium.  That is a big change in the value we are currently getting from Event Management.  Am I reading it correctly that we must now pay for this feature?



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    Christine Rocco

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  • 4.  RE: Challenges with some changes...

    Cvent Staff
    Posted 17 days ago
    So, the Basic/Premium OnArrival features are still free and there is no change from Classic. You can use event checkin feature with OnArrival Basic, without any cost.

    However, self checkin kiosk mode is a premium feature.

    This article outlines the OnArrival Basic vs Premium features for both event types.

    https://support.cvent.com/apex/CommunityArticle?id=000016919

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    Brett Sachdeva
    Tech Lead
    Cvent Client Services
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