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Issue with Badge dynamic resizing in OnArrival

  • 1.  Issue with Badge dynamic resizing in OnArrival

    Posted 10-16-2020 14:53
    Has anyone else noticed the badge dynamic resizing feature is not working in OnArrival? If I print the same badges directly from Cvent, the dynamic resizing is working in the badges, but it doesn't work at all in OnArrival. I've replicated the issue within both Flex and Classic events in OnArrival using badge templates from my account library and newly created badges. A ticket has been entered with Cvent, but it has been difficult to get the assigned tech to check the dynamic resizing feature in OnArrival. They keep checking it within Cvent, and we've explained that the feature works in Cvent. The issue is when the badges are downloaded into OnArrival. Our assigned tech is apparently working from home and doesn't have an ipad to check the issue using the OnArrival app.  If anyone has figured out a solution please let me know.
    #Miscellaneous

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    Tayler Whittaker
    Sr. Meeting & Event Specialist
    Arthrex, Inc.
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  • 2.  RE: Issue with Badge dynamic resizing in OnArrival

    Cvent Staff
    Posted 10-19-2020 11:11

    Hi Tayler,

    I hope you are doing well! I looked into your cases and saw an update Friday evening that this is actively being looked into. If you have any specific questions on the case, you can add a case comment and the assigned representative will receive a notification and can respond back accordingly. I am happy to reach out internally if you have further questions, as well.

    Best,

    Danni 



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    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
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