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Add service fees to total on registration confirmation page of event website

  • 1.  Add service fees to total on registration confirmation page of event website

    Posted 02-19-2020 09:31
    We've added service fees to our event this year to offset the Cvent credit card and per registrant fee.

    They show up on the payment page when the user selects payment type, but after they pay, the confirmation page only includes the total for their item, no mention of fees paid, and not the actual total that they paid.

    So, the last thing a user sees is a confirmation page with an amount significantly less than they actually paid. The confirmation email summary shows the actual total paid, and their credit card statement will certainly show the actual total paid, but I can't figure out how to display total amount paid on the registration confirmation page of the event website.

    Anyone else running into this?
    #Flex-Creating/ManagingEvents

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    Kelsey Hamon

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  • 2.  RE: Add service fees to total on registration confirmation page of event website

    Cvent Staff
    Posted 02-21-2020 09:43
    Hi Kelsey,

    You are correct that at this time there is not a way to show the service fees on the Confirmation page. I would suggest posting an idea in the Ideation section to have this as an option, as well as the option to print an invoice from the page.

    In the meantime, an idea you could look into is including the Amount Ordered data tag on the page. This does not necessarily outline the separate items/fees, but it does include the full ordered amount with the service fees added.

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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