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Event Emails - Text Wrap issue

  • 1.  Event Emails - Text Wrap issue

    Posted 06-21-2021 00:19

    Hi all,

    Using the {[C-ALL REGISTRATION INFORMATION]} data tag on the Registration Confirmation email, I'm getting a weird text wrap on the confirmation number;

    *this is viewing on Outlook.


    I don't see any way to control the formatting of what a data tag pulls up. Any ideas?

    I prefer the way the agenda is displayed using this data tag then the {[C-MY AGENDA:ANN]} tag.


    Thanks!

    Henk


    #Flex-Creating/ManagingEvents

    ------------------------------
    Henk Hassett
    Event Project Manager
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  • 2.  RE: Event Emails - Text Wrap issue

    Cvent Staff
    Posted 06-29-2021 15:12
    Hi Henk,

    Have you by any chance modified the width of the email in the email designer? (Click into email > Design Email > Theme > Dimensions > Email Width)
    The default is set to 600 pixels, so if you have adjusted it to anything less than 600, this could potentially cause this wrapping to occur. 

    I would recommend taking a look at the email width dimensions set up within your event and adjust them and test to see if that makes a difference. If not, you can give our 24/7 Customer Care team a call and they can investigate this further with you. Cvent Support Hours and Toll-Free Numbers


    ------------------------------
    Julia Plymack
    Lead Client Success Advisor
    Cvent
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  • 3.  RE: Event Emails - Text Wrap issue

    Posted 06-30-2021 03:21

    Hi Julia,

    Thanks for the suggestion.
    The width is set to 800.  I've tried reducing it to the recommended 600 but then it's causing other issues like a different Agenda tag getting cut off.

    When I find some time I'll try to call the customer care team.

    Cheers
    Henk



    ------------------------------
    Henk Hassett
    Event Project Manager
    ------------------------------



  • 4.  RE: Event Emails - Text Wrap issue

    Community MVP
    Posted 26 days ago
    Hi Henk, 

    I'm afraid that one might be one that will be escalated to the tech team, but I agree that some of the data tags can be wonky. I would suggest checking that you haven't changed any of the default margin/padding in the widget settings. Like you showed below, Ive also had weird experiences with the Classic data tags when trying to use them in Flex. 

    Hope that might help!

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    Béline FALZON
    Conference Program Specialist II
    California Teachers Association
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  • 5.  RE: Event Emails - Text Wrap issue

    Community MVP
    Posted 23 days ago
    Is that data buried in a table like in the screenshot you shared with Julia? If so, that is likely the issue. If you can pull it out of the table, you should get full width. 

    This is a great example of why we need the HTML code view/edit back!

    ------------------------------
    Lori Wildman
    Senior Marketing Manager
    DuCharme, McMillen & Associates, Inc.
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  • 6.  RE: Event Emails - Text Wrap issue

    Posted 21 days ago

    Hi Lori

    The table is automatically created from the My Agenda data tag.  There is no way to modify this table to my knowledge. 

    I did find some extra spacing in the text that fixed the grey part going over, (thanks @Beline Falzon)

    However, i'm still stuck on the original issue with the confirmation number wrapping. 

    Cheers
    Henk



    ------------------------------
    Henk Hassett
    Event Project Manager
    ------------------------------