Hello! I just wrapped up using the Hub for the first time.
In terms of common problems, we had a couple of users who were seeing black screens instead of the live stream in a session. For most people, that was resolved by switching browsers. We also had a few folks not be able to access the chat, and that was resolved by exiting the session and coming back in.
We did have an issue with the Q&A crashing during our first event, but when we did our second event a couple of weeks later, we didn't have that issue at all.
I do recommend keeping this
troubleshooting article handy.
Overall we had a good experience with the Hub and our attendees were able to access it easily. I did record a short video about how to use the Hub that we sent out in our welcome video. Normally I'm used to a ton of emails from attendees with questions, and this year I got just one!
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Ginger Swart
Training Program Coordinator
Electronic Theatre Controls, Inc.
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Original Message:
Sent: 07-06-2021 09:18
From: Karyn Todes
Subject: Virtual hub troubleshooting for new users
Hi our organization is using CVENT for the first time. Although CVENT is setting the hub up for us on the days of our conference we are running our event. In order to anticipate and learn how to resolve common problems I was wondering if people could list the problems they experienced using the hub for extended periods of time (full days) and how they overcame the problems at the time.
many thanks π
#ManagingVirtualEvents
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Karyn Todes
APAS
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