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Credit card update info on Login

  • 1.  Credit card update info on Login

    Posted 01-22-2021 14:36

    I keep seeing a msg when i log in about updating my cc information.  Today when i tried to take care of that, at the very end in order to "save" the cc info you have to agree to have charges charged against that card.  That is not how we have ever done business. Our charges cover multiple events with their own accounts that require a check from each account.  Also, our CVENT bills are frequently in error.    Anyone else have a problem with this or know how to circumvent the cc issue??


    Ann Lister
    Chief Operating Officer

  • 2.  RE: Credit card update info on Login

    Cvent Staff
    Posted 01-22-2021 16:36
    Hi Ann,

    If you need immediate assistance getting into your account I would recommend contacting our Customer Support team
    (866-318-4357, Option 1) for immediate assistance.

    I did find this Knowledge Base Article that provides guidance on Adding and Updating your Credit Card on File.  Your account team can provide further guidance on billing questions specific to your account as well. 


    Jodi Meier
    Online Community Manager