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Payment Credits that Reduce Total Owed to Zero - Check Out Will Not FInish

  • 1.  Payment Credits that Reduce Total Owed to Zero - Check Out Will Not FInish

    Posted 01-11-2022 03:02
    There seems to be a  problem when an attendee with Payment Credits selects sessions where the total value of those sessions is less than their Payment Credit total. For example, user@website.com has $45 in Payment Credits. Their registration is for a total of $27, which zeroes out the owed balance balance. When you click submit, you just get that quick Thanks for Registering window that flashes and then nothing happens - the registration is not completed.

    If someone with Payment Credits selects a value in sessions greater than their Payment Credits, which prompts for payment info - things seem fine.

    Anyone else run into this? Any workarounds? This is our first event since Covid and we have a TON of credit in the system. There is no way we can launch registration with this happening.
    #Flex-Creating/ManagingEvents

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    Matthias Weeks
    Board of Overlords
    AdeptiCon
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