If this is for the access portal, I had opened a case about this. Most everywhere that has log ins will tell you if they can't find the username you submitted. Cvent doesn't, and they've said this is for security purposes. It causes a LOT of confusion though because it tells them they're going to get a re-set email that they'll never get, because they don't exist as users. Most cases they just aren't a guest under that portal yet, and they need to add themselves. This comes up a lot for us because our planners tend to assume it's a single sign on, but for us, it isn't. I tried to add helper text explaining it, but there's an extremely strict character limit on the password re-set page, so I couldn't. Definitely inconvenient.
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Kelly Ohlert
Manager of Operations, Groups
Stryker
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Original Message:
Sent: 03-04-2020 12:46
From: James Tella
Subject: Not getting the password reset
Anyone have trouble getting a password reset link from CVENT - where does the mail come from? My team is not getting the mails and it's not in our junk folders. So I need to know what the address may be so our messaging team can find them.
#Classic-Creating/ManagingEvents
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James Tella
NBCUniversal
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