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Not getting the password reset

  • 1.  Not getting the password reset

    Posted 03-04-2020 13:24
    Anyone have trouble getting a password reset link from CVENT - where does the mail come from? My team is not getting the mails and it's not in our junk folders. So I need to know what the address may be so our messaging team can find them.
    #Classic-Creating/ManagingEvents

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    James Tella
    NBCUniversal
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  • 2.  RE: Not getting the password reset

    Cvent Staff
    Posted 03-04-2020 14:24
    Hi James,

    I hope you are well! The password reset link comes from info@cvent.com. In addition to having your messaging team review this specific email address, you can also review this article regarding Whitelisting IP Addresses.

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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  • 3.  RE: Not getting the password reset

    Posted 26 days ago
    Edited by Steven Schlossman 26 days ago

    I don't get the password reset, nor does one of our portal users. I don't think it's a whitelist issue since my home email doesn't block anything and work email receives cvent emails.

    I'm going to open up a support ticket.

    Fixed.

    I needed to add the names under Report Portal -> Guests.

    I was using the wrong usergroup.



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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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