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Not getting the password reset

  • 1.  Not getting the password reset

    Posted 03-04-2020 13:24
    Anyone have trouble getting a password reset link from CVENT - where does the mail come from? My team is not getting the mails and it's not in our junk folders. So I need to know what the address may be so our messaging team can find them.

    James Tella

  • 2.  RE: Not getting the password reset

    Cvent Staff
    Posted 03-04-2020 14:24
    Hi James,

    I hope you are well! The password reset link comes from In addition to having your messaging team review this specific email address, you can also review this article regarding Whitelisting IP Addresses.


    Danni Czark
    Lead Client Success Advisor

  • 3.  RE: Not getting the password reset

    Posted 26 days ago
    Edited by Steven Schlossman 26 days ago

    I don't get the password reset, nor does one of our portal users. I don't think it's a whitelist issue since my home email doesn't block anything and work email receives cvent emails.

    I'm going to open up a support ticket.


    I needed to add the names under Report Portal -> Guests.

    I was using the wrong usergroup.

    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America