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moving registrant in one event to another

  • 1.  moving registrant in one event to another

    Posted 05-08-2020 10:40
    Our event was going to take place only over one week, but "they" have just added a second week and we want to give registrants the option to go from the first event to the second. Is there a way to do this that does not reverse the payments from the first event when all we want to do is put them in the second event?
    #Classic-Creating/ManagingEvents

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    Beverly Titlow
    APSI Coordinator
    College Board
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  • 2.  RE: moving registrant in one event to another

    Posted 05-08-2020 20:25
    Based on your refund policy, an attendee would need to cancel one session and add the second. Typical there will be a refund and an additional charge. I avoid the additional credit card transactions by using payment credits. I would want an audit trail.

    Also, if you want your attendee to choose one week from the other, I'd suggest placing them in a session group or use an advanced rule.

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 3.  RE: moving registrant in one event to another

    Posted 05-11-2020 14:15
    Thank you for your prompt and good advice.

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    Beverly Titlow
    AP Coordinator
    College Board
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