Open Forum

Expand all | Collapse all

Confirmed Registrations showing as No Response

  • 1.  Confirmed Registrations showing as No Response

    Posted 02-11-2020 17:35
    Anyone run into the issues of sending out your invitations, people signing up and registering and receive their confirmations with the confirmation numbers, but show up as No response on your lists? We are having too much of this and have no record of any of those registrations.
    #BiddingonGroupBusiness
    #EventApp-Building/managing
    #Classic-Creating/ManagingEvents
    #Flex-Creating/ManagingEvents
    #CventCONNECT
    #Miscellaneous
    #ManagingOn-site
    #ManagingRoomBlocks
    #ReportingandInsights
    #SourcingaVenue
    #ExecutingStrategicMeetingsManagement
    #PromotingYourEvent

    ------------------------------
    Monica Vuong
    Program Managment,

    ------------------------------


  • 2.  RE: Confirmed Registrations showing as No Response

    Cvent Staff
    Posted 02-13-2020 15:34
    Hi Monica,

    Are you looking at your Invitee & Registrants list shortly after they register, or is it a while after? If it is a while after, it sounds like something we may need to troubleshoot. Feel free to respond to me directly with the event details/registrant names, or contact our 24/7 Customer Care team to open a case (866-318-4357, Option 1 for Event).

    Best,
    Danni

    ------------------------------
    Danni Czark
    Lead Client Success Advisor
    Cvent
    ------------------------------