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  • 1.  Cut Off Dates

    Posted 16 days ago
    As a venue I have to implement cut-off dates for booking rooms and submitting guaranteed numbers for catering. How flexible are you with allowing clients to continue booking after their cutoff date?
    #ManagingRoomBlocks

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    Teresa James
    Director of Sales and Marketing
    DoubleTree Gainesville
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  • 2.  RE: Cut Off Dates

    Posted 9 days ago
    Since our meetings are mostly in-house or customers we typically allow changes up to 3 days prior to the meeting although my recommendation is 7 days for planning purposes.

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    Lisa Simpson
    Travel Manager
    JM Huber
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  • 3.  RE: Cut Off Dates

    Posted 9 days ago
    Thank you Lisa,

    If there is a last minute person wanting a sleeping room do you allow them to have the group rate, say if you're almost sold out?

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    Teresa James
    Director of Sales and Marketing
    DoubleTree Gainesville
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  • 4.  RE: Cut Off Dates

    Posted 9 days ago
    I wouldn't expect them to get the group rate since it's past the cut-off date but it would be greatly appreciated if they could.

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    Lisa Simpson
    Travel Manager
    JM Huber
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  • 5.  RE: Cut Off Dates

    Community MVP
    Posted 8 days ago
    It's always based on availability for my hotel.

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    Colleen Beck
    Director of Sales & Marketing
    The Westin Tampa Bay
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  • 6.  RE: Cut Off Dates

    User Group Member
    Posted 6 days ago
    Hi Teresa,
    In my previous roles, we always allowed attendees to register after the cut-off date. However, there was clear language during the registration process, that if they registered late, hotel rooms were based on availability and rate. I always try to work into the contract though, to guarantee the rate after the cut-off date and above the contracted block for the same room type. We understand that there is a certain point when the hotel needs to release those unused rooms in our block to try to resell - both for their benefit and for ours (if we're in attrition).

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    Gina Allega, CMP
    Senior Program Manager
    BCD M&E
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  • 7.  RE: Cut Off Dates

    Posted 5 days ago
    Generally we would allow registrations after cut off dates but would expect rates may change if we've missed deadlines.

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    Amy Lum
    Senior Systems and Tools Specialist
    Boston Scientific CorporationUnited States
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