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  • 1.  Hotel rooms showing sold out when rooms are available

    Posted 11-09-2021 07:56
    I have any allocation of rooms over a number of nights and some of these nights are sold out (the shoulder nights) but when I try to register a new participant the hotel shows as full.  I know I have rooms available for the main part of the event so how can I change the settings so that it doesn't show the hotel being full?

    Thanks
    #Flex-Creating/ManagingEvents

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    Andy Trussler
    Travel and Events
    ITF
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  • 2.  RE: Hotel rooms showing sold out when rooms are available

    Posted 11-09-2021 09:27
    Hi Andy,
    Do you have different room types set up? Things to check:
    • Is the room type allowing registration?
    • Within your room type, go to the "Advanced Settings" tab and make sure the room night is assigned to the correct registration types.
    • Also, check your default dates. If you have a sold out room night that falls within your default dates, it may show the hotel not available until you select a night that isn't sold out.


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    Jill Campbell
    Cvent Specialist
    Chubb INA Holdings Inc
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